Collections Manager

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. We’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment.

About the role

BILL's Collections and Risk Operations team protects the financial engine that powers hundreds of thousands of small and midsize businesses. The department spans AP/AR Failed Funding, Invoice Financing, and Spend & Expense Credit Collections, and pairs frontline execution with an aggressive automation and AI adoption roadmap.

We are hiring a Collections Manager to lead a team of collections analysts. You will own the performance of your direct team: hitting recovery and exposure-reduction targets, coaching analysts to proficiency, and running the operating cadence (queue management, case prioritization, QA, and performance reviews) that keeps the portfolio healthy. You will receive objective-based assignments from department leadership and decide the best approach to deliver, guided by department policy and your own judgment. This is a role for a working leader. You will lead change initiatives as our tooling and automation footprint expands, keep your team aligned with department objectives through periods of ambiguity, and build a culture where high performance and accountability are the default.

Responsibilities

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality
• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation
• Set clear expectations, hold the line on accountability, and manage performance issues directly and early
• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists
• Advise on Individual Development Plans and promote continuous learning across the team
• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution
• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines
• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes
• Report on team performance to leadership with accurate, decision-ready data

Requirements

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team
• A track record of leading a team to measurable targets (recovery rates, roll rates, exposure reduction, or equivalent)
• Experience hiring, onboarding, and developing junior and mid-level ICs
• Comfort making decisions in ambiguous situations with objective-based (not task-based) direction
• Working knowledge of collections compliance requirements (e.g., FDCPA, UDAAP concepts) and QA practices
• Fluency with CRM/case management systems, spreadsheets, and reporting; comfort adopting AI tooling as a core part of the job
• Experience leading teams through process change, automation rollouts, or reorganization
• Fintech, B2B payments, or commercial credit experience (nice to have)
• Experience with Salesforce, Quickbase, or dialer platforms (nice to have)

Pay

The estimated salary ranges for this role in the specific geographic zones are as follows:

• Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County
  $114,400—$142,500 USD
• Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts
  $103,000—$128,200 USD
• Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania
  $97,200—$121,100 USD

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs