Collections Coordinator & Front Desk Attendant

Responsibilities

• Build and maintain professional, productive relationships with customers.
• Communicate with customers regarding payments, past-due accounts, payment arrangements, and account concerns.
• Consistently work assigned delinquent accounts and follow up on customer commitments.
• Maintain clear and accurate documentation of customer communications and account activity.
• Recognize situations requiring management attention and escalate them appropriately.
• Greet customers, answer incoming calls, process payments, and route customer needs appropriately.
• Review customer insurance information and route coverage issues to the Insurance Coordinator.
• Assist with CPI setup and related account documentation.
• Aid with basic service scheduling and customer routing.
• Complete routine customer-account and front-office administrative duties as needed.

Qualifications

• Strong customer service and interpersonal skills.
• Confidence discussing payments and past-due accounts with customers.
• Strong organization, follow-through, and attention to detail.
• Ability to manage multiple priorities and frequent interruptions.
• Ability to work independently without constant supervision.
• Good judgment and problem-solving skills.
• Basic computer proficiency and willingness to learn company software.
• Professional handling of confidential customer and financial information.

Compensation

Starting pay is approximately $13.00 per hour, with flexibility based on relevant experience and qualifications. Increased compensation may be available based on demonstrated performance and proficiency in the position.