Collections Clerk

Responsibilities

• Contact customers by phone and email to discuss past-due balances and encourage timely payment.
• Review account details, billing records, and payment status to identify collection priorities and next steps.
• Enter and update customer information, payment activity, and collection notes with a high level of accuracy.
• Provide courteous customer support while answering questions related to account balances, invoices, and payment arrangements.
• Use Microsoft Office tools to track collection activity, prepare reports, and organize account documentation.
• Follow established collection procedures for both consumer and commercial accounts while maintaining consistency in all interactions.
• Escalate unresolved accounts or payment disputes to the appropriate internal teams when necessary.
• Perform outbound calling to support recovery efforts and maintain consistent follow-up on open balances.

Requirements

• Experience or familiarity with consumer and commercial collections processes.
• Understanding of credit and billing collection practices.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Comfort using Microsoft Office applications for documentation, tracking, and reporting.
• Accurate data entry skills and attention to detail when managing account information.
• Ability to make outbound calls confidently and handle follow-up conversations effectively.
• Strong organizational skills with the ability to manage multiple accounts and deadlines.

Qualifications

This Long-term Contract position is ideal for someone who is organized, confident communicating by phone, and comfortable handling both administrative tasks and account follow-up.

Skills

• Microsoft Office
• Outbound calling
• Customer service
• Data entry
• Collection procedures

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

The schedule for this position is typically Monday through Friday, 8:00 AM - 5:00 PM.

About the role

We are looking for a Collections Clerk to support payment recovery efforts while delivering attentive service to customers in Orlando, Florida. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.