Collections & Cash Application Manager

Essential Duties And Responsibilities

• Manage a team of collection specialists who follow current collection guidelines when collecting on delinquent customers while working through disputes with internal teams such as sales, commercial, customer service, operations, among others.
• Manage a team of cash application specialists who are responsible for posting, applying and coding incoming payments & customer credit/debit memos along with any corresponding electronic or manual remittance advice from customers.
• Prepare weekly collection reports and workflow for the collection specialists.
• Prepare weekly cash collection reports and workflow for the cash application specialists.
• Drive past dues down while measuring progress on defined KPIs.
• Report excessively delinquent customer accounts to the Director of Credit & Collections.
• Manage excessively delinquent customer accounts with credit hold.
• Collaborate with multiple levels of management including Finance, Sales, Commercial, Customer Service, IT & Operations on problematic issues arises from customers interactions.
• Effectively select, develop, coach, empower and motivate the team to ensure growth in their scope of responsibility and accountability for operational excellence.
• Evaluate existing systems/processes to reduce complexity and increase process efficiency.
• Aid Director of Credit & Collections with month end close, internal & external audits, ERP audits and special projects when needed.

Requirements/Skills

• High energy with ability to inspire accountability.
• Continuous improvement mindset.
• Cross-functional collaboration.
• Leading teams.
• Excellent verbal and written communication skills.
• Ability to deal tactfully and confidently with internal & external customers.
• Problem solving capabilities.
• Financial analysis proficiency.

Physical Demands

Regular sitting at work station for 25 – 75%.

Benefits

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

About the Role

The Collections & Cash Application Manager is responsible for overseeing the collection of late payments, and the posting, application and coding of incoming payments from customers.

Qualifications

• Bachelor’s degree in Accounting, Finance or related field.
• 6+ years of commercial credit & collections experience required.
• 1 year supervisory experience.