Collections Associate

About the role

The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity.

Job Duties

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette
• Answers questions from customers, clerical staff, and insurance companies
• Identifies and resolves patient billing complaints
• Handles customer collection calls
• Familiar with medical terminology and insurances HCPC/ICD-9 codes
• Documents activities in ERP system in an efficient, accurate, and timely manner
• Ensures the billing activity is handled correctly
• Able to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments
• Able to edit and resubmit claims for payment
• Prepares and reviews clean claims for submission to various insurances either electronically or by paper
• Working knowledge of Microsoft Office, particularly Word and Outlook
• Provides feedback to Group Team Lead regarding issues regarding accounts
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

Requirements

• High school diploma or equivalent
• 1+ years of customer service or related experience
• Working knowledge of Microsoft Office, particularly Word, Excel and Outlook
• Provides feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our Benefits Program Includes Medical, dental, and vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts, Basic life insurance, Short-and long-term disability coverage, Accident insurance, TeameMate Assistance Program, Paid parental leave, Domestic partner benefits, Mental, physical, and financial well-being programs.

Pay

The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.