Collections and Medicaid Specialist

About the role

Cassia, a leading provider of senior care and services, has an exciting opportunity for an experienced Collections and Medicaid Specialist to join our team at the corporate office in Edina, MN! In this role, you will be responsible for identifying aging receivables, initiating and conducting all collections activities for assigned accounts, and assisting residents and families with Medical Assistance application procedures.

Responsibilities

• Proactively identify aging receivables and initiate all collection activities for sites assigned.
• Assist residents and families with Medical Assistance (MA-LTC) application procedures, including gathering and reviewing income and asset verification.
• Guide residents and families through complex MA-LTC eligibility requirements, including asset spenddown, transfers, and documentation requests.
• Assist with MNsure applications when applicable.
• Conduct difficult and sensitive financial conversations regarding patient liability, spenddown, and outstanding balances.
• Provide education on what MA covers and does not cover.
• Develop and implement payment plans to collect outstanding balances.
• Coordinate and prepare for monthly collection meetings.
• Perform other related duties and tasks as assigned.

Requirements

• 3+ years’ experience in collections and hands-on Medical Assistance (MA-LTC) application processing required.
• Direct experience assisting with completion, submission, and follow-up of MA-LTC applications strongly preferred.
• Working knowledge of long-term care Medicaid eligibility, including asset and income verification requirements.

Skills

• Proficiency in word-processing and spreadsheet applications; intermediate knowledge of Excel and formulas.
• Familiarity with Accounts Receivable software.
• Strong understanding of collection procedures and privacy laws.
• Knowledge of Healthcare collections a plus.
• Ability to influence/persuade others in often confrontational/sensitive situations.
• Strong organizational, analytical problem-solving skills.
• Excellent customer service and interpersonal skills.

Benefits

• Competitive Pay with experience-based raises
• Tuition Assistance & Student Loan Forgiveness (site-specific)
• Generous Paid Time Off (PTO) & 403(b)/401(k) with Employer Match
• Comprehensive Health Benefits (Medical, Dental, Vision, Disability, Life Insurance) for Full-Time Employees
• Employee Assistance Program with free confidential counseling/coaching for self and family members
• Pet Insurance

Pay

Pay range: $45,000 to $55,000

Schedule

Full-Time, benefit-eligible position requiring onsite work at the Edina corporate office.