Collections Agent

At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to grow, thrive, and make a meaningful impact every day.

About the role

We are seeking a Collections Agent to join our Patient Services team. The primary function of this role is to handle inbound and outbound calls to resolve outstanding balances for rendered services. The Collections Agent must effectively respond to patient inquiries, provide account status and updates, and offer payment solutions with the goal of curing delinquent balances while providing excellent customer service. This is a fully remote position open to candidates residing in Arizona, New Mexico, Nevada, Oregon, Texas, or Utah.

Schedule

Two schedule options available:

• Monday–Friday, 8:00 AM–4:30 PM
• Monday–Thursday, 9:00 AM–5:30 PM and Friday, 8:30 AM–5:00 PM

Both schedules include rotating Saturdays, 7:00 AM–12:00 PM (PST).

Responsibilities

• Handle high-volume inbound and outbound calls to resolve patient account balances
• Provide clear, accurate account information, including charges, payments, and insurance details
• Negotiate payment arrangements and guide patients toward appropriate solutions
• Address questions, disputes, and concerns with professionalism and empathy
• Collaborate with internal teams and field offices to support resolution efforts
• Meet daily productivity and collection performance goals

Requirements

• 2+ years of experience in collections, sales, or negotiation
• Strong customer service skills with the ability to de-escalate and build rapport
• Experience in a high-volume call center environment (inbound and/or outbound)
• Clear communication skills and attention to detail

Preferred Qualifications

• Bilingual (English/Spanish)
• Experience in dental, medical, or healthcare billing
• Familiarity with insurance benefits and account reconciliation

Pay

$16.50 per hour plus commission.

Benefits

Benefits are determined by employment status and hours worked and include:

• Paid time off (PTO)
• Health, dental, and vision insurance
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• 401k plan