Collections Agent

About the role

The Agent is responsible for the assignment and follow-up of post charge off accounts to skip and repossession vendors. Verify account details using skip tracing tools and make outbound calls to the customer in an attempt to increase recoveries and mitigate losses. Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery efforts. Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process. Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post. Determine accounts that should be sent through the Replevin or other litigation means and support the Agency and Attorney team on legal efforts to secure our vehicles. Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics. Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts. Monitor vendor level adherence to defined performance measures. Handle inbound calls in effort to resolve delinquency on Car or Van accounts that have been charged-off. Discuss payment and update account information on charge-off accounts. Assignment of Recovery agents to secure surrendered vehicles. Handle walk-up and email requests from internal and external customers and assist with further research where needed. Support Fraud Control as necessary on accounts involving outside law enforcement agencies. Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance. After verifying funds, create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder. Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling.

Responsibilities

• Verify account details using skip tracing tools and make outbound calls to the customer in an attempt to increase recoveries and mitigate losses.
• Answer emails and calls from Skip and Repossession vendors and assist with questions about recovery efforts.
• Take inbound customer calls to discuss payments/payoffs and/or secure vehicles through the voluntary surrender process.
• Support the Asset Recovery team during the reinstatement and redemption process by discussing payment options with the customer and monitoring the account for funds to post.
• Determine accounts that should be sent through the Replevin or other litigation means and support the Agency and Attorney team on legal efforts to secure our vehicles.
• Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics.
• Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts.
• Maintain vendor level adherence to defined performance measures.
• Handle inbound calls in effort to resolve delinquency on Car or Van accounts that have been charged-off.
• Discuss payment and update account information on charge-off accounts.
• Assign Recovery agents to secure surrendered vehicles.
• Handle walk-up and email requests from internal and external customers and assist with further research where needed.
• Support Fraud Control as necessary on accounts involving outside law enforcement agencies.
• Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.
• Create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder.
• Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling.

Qualifications

• A high school diploma (GED) is required.
• A bachelor's degree is preferred.

Skills

• Skilled in skip tracing tools and outbound calling.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks.
• Knowledge of legal processes and procedures.
• Experience with customer service and conflict resolution.

Benefits

Everforth Apex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance.
• Life and disability insurance.
• Employee Stock Purchase Plan (ESPP).
• 401(k) retirement plan with company matching.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• A dedicated customer service team for Consultants.
• A certified Career Coach.

Pay

$19/hr W2

Schedule

Onsite in Fort Worth, TX (76177)