Collections & Admin Support Specialist

AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance.

About the role

Acts as a key operational resource for refund reviews, security deposit alternative program administration, former resident account adjustments, and related escalations. Provides day-to-day administrative and operational support to CCAMS, onsite teams, and SSC partners to ensure accuracy, consistency, and timely resolution of resident account matters.

Responsibilities

• Supports complex operational workflows tied to post move-out account management, refund reviews, security deposit alternative programs, and resident account adjustments requiring independent judgment, coordination, and attention to detail.
• Utilizes internal property management systems (e.g., Entrata) to review resident ledgers, process adjustments, research discrepancies, manage escalations, and support operational accuracy.
• Serves as a central support resource to onsite and SSC teams by providing process guidance, responding to escalated inquiries, and assisting with evolving operational initiatives related to transition growth.
• Reviews and processes Entrata refund requests to ensure accuracy, proper documentation, and compliance with company policies and accounting standards.
• Investigates discrepancies and coordinates resolution with onsite teams, accounting partners, and internal stakeholders as needed.
• Oversees administrative support functions related to security deposit alternative programs including Jetty, Obligo, and other lease term solutions. Monitors claims, researches account issues, manages follow-up and resubmissions, and supports communication between internal teams and external partners.
• Processes former resident account adjustments and post move-out account updates while ensuring accurate ledger maintenance and proper documentation standards are followed.
• Supports escalated operational and resident account concerns by researching issues, coordinating resolution efforts, and ensuring timely communication and follow-through.
• Maintains accurate records, account notes, and workflow tracking within internal systems to support operational visibility, consistency, and accountability.
• Assists in identifying operational trends, workflow gaps, and process improvement opportunities related to post move-out operations and transition growth initiatives.
• Communicates effectively with onsite teams, SSC departments, external partners, and former residents to resolve inquiries and support positive business outcomes.

Requirements

• High School Diploma or equivalent required.
• Minimum of 2–3 years of related administrative, operational support, property management, resident accounting, collections, or customer service experience preferred.

Skills

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to interpret and apply policies and procedures
• Experience handling sensitive financial and resident account information
• Ability to work independently while maintaining accuracy and accountability
• Strong knowledge of SSC operational workflows and resident accounting practices preferred

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Pay

Expected pay rate of $27-32/hr. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.