Collection Manager

About the Role

Zwicker & Associates, P.C. is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform.

Responsibilities

• Supervise the designated collection team: Train, assign schedules, manage time-off requests, monitor performance, and ensure that team and individual goals are met.
• Create procedures to ensure goals are met; this goal may be set by the client or Senior management.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA
• Comply with state consumer protection laws
• Provide regular updates on collection metrics, trends, and team performance.
• Responsible for tracking all payments and notifying financial operations upon identifying any posting issues.
• Other duties as assigned.

Requirements

• Minimum three years of experience in call center management, preferred
• Minimum three years of experience in consumer collections, preferably third-party
• Knowledge of the FDCPA and State Consumer Protection Laws
• Must be able to perform all collection duties
• Ability to work professionally and courteously with consumers, coworkers, and clients
• Effective decision-making skills
• Excellent coaching/mentoring skills
• Excellent interpersonal, oral, and written communication skills with attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Pay

The base salary range for this position is $60,000 - $65,000 per year, plus applicable bonus.

Benefits

This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match.