Collateral Management Associate

About the role

The Collection Impound Associate manages accounts involving impounded vehicles, coordinates with various stakeholders, and ensures compliance with company policies and regulatory requirements.

Responsibilities

• Utilize a consistent process to manage a queue of repo assigned accounts.
• Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.
• Locate and update vehicle location information with vendors to facilitate arrangements to pick up collateral.
• Review and validate accounts with missing/incorrect location information.
• Properly document account information and input data in the appropriate systems.
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
• All other duties as assigned.

Requirements

• A high school diploma or GED equivalent.
• Bachelor’s degree preferred.
• Previous experience in a Collections role with heavy skip tracing responsibilities.

Qualifications

• Ability to multi-task and independently manage their time daily to ensure productivity and goals are met.
• Strong skip tracing skills - Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills - Knowledge of Windows including Word and Excel.
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong listening skills - Ability to listen and understand direction.

Skills

• High school diploma or GED equivalent.
• Bachelor’s degree preferred.
• Previous experience in a Collections role with heavy skip tracing responsibilities.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options.
• Annual employer HSA contribution.
• 401(k) matching and immediate vesting.
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level.
• 100% employer-paid life and disability insurance.
• No-cost health and wellbeing programs, including a gym benefit.
• Six weeks of paid parental leave.
• Paid Volunteer Time Off, plus a company donation to a charity of your choice.

Pay

The posted salary range for this job is $39,088.00 to $58,632.00. The actual salary will be determined based on the candidate's qualifications and experience.

Schedule

This role is full-time and works remotely.