Collateral Management Associate

About the role

The Associate, Asset Management is responsible for managing a queue of repossession accounts, utilizing skip tracing tools to locate and update vehicle information with vendors. This role involves collaborating with the Loss Mitigation team and participating in coaching sessions.

Responsibilities

• Utilize a consistent process to manage a queue of repo assigned accounts.
• Perform skip-tracing activities leveraging all applicable skip trace tools to locate customer information.
• Locate and update vehicle location information with vendors to facilitate arrangements to pick up collateral.
• Review and validate accounts with missing/incorrect location information.
• Properly document account information and input data in the appropriate systems.
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

Requirements

• Ability to multi-task and independently manage their time daily to ensure productivity and goals are met.
• Strong skip tracing skills - Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills - Knowledge of Windows including Word and Excel.
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong listening skills - Ability to listen and understand direction.
• 3+ years collection or relevant experience.
• Previous experience in a Collections role with heavy skip tracing responsibilities.

Qualifications

• High school graduate or GED equivalent.
• Bachelor’s degree preferred.

Skills

• Ability to multi-task and independently manage their time daily to ensure productivity and goals are met.
• Strong skip tracing skills - Ability to utilize various skip tracing tools (where applicable).
• Basic computer skills - Knowledge of Windows including Word and Excel.
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong listening skills - Ability to listen and understand direction.

Benefits

Employees are eligible for medical, dental, and vision plans, immediate 401(k) matching and vesting, vehicle purchase and lease discounts, paid volunteer time off, and tuition reimbursement. Tuition reimbursement is available for employees pursuing education beyond their current level of education.

Pay

The posted salary range for this job is $39,088.00 to $58,632.00. The actual salary offered will depend on the candidate's qualifications and experience.

Schedule

All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.