Collaboration Services Analyst (Temporary Position)

Responsibilities

• Provides technical support to meetings and presentations involving customers.
• Operates and troubleshoots audio and visual equipment, including Zoom/Cisco Rooms, Teams, laptops, projectors, screens, and microphones.
• Performs sounds checks for Video Conferences and dry run meetings, resolves equipment issues, and provides stand-by support.
• Administers room scheduling software to generate reports and ensures up-to-date requirements are accurately captured.
• Logs AV fault tickets with vendors and liaises through to resolution.
• Maintains inventory of conference room equipment and technology supplies, such as chargers, AC adapters, batteries, and clickers, and orders supplies as needed.
• Responds to conference room attendee technology requests and troubleshoots problems using standard troubleshooting tools.
• Maintains operational availability of all technology-related equipment and IS resources, including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment, and audio-visual systems.
• Resolves customer problems and provides technical leadership to other local IS resources.
• Encourages and promotes teamwork between local, regional, and Global Services IS resources.
• Participates as an active team member on IS projects to which assigned.

Qualifications

• Ability to interact with co-workers and clients under deadline pressure.
• Strong customer service skills.
• Strong verbal, interpersonal, and team skills.
• Diplomacy, professionalism, good judgment, and courtesy by phone, in-person, and email.
• Minimum 2 years technical/AV support experience.

Experience

• Experience providing IS support in a Legal or Professional Services environment with attention to detail, prioritizing multiple projects, and problem-solving while remaining calm.
• Experience with Zoom (including Zoom rooms) and/or MS Teams preferred.
• Experience with Cisco Video Conferencing equipment preferred.
• Experience with audio visual technologies (Crestron, Q-Sys, Extron).
• Experience providing tech support in a Legal or Professional Services environment with attention to detail, prioritizing multiple projects, and problem-solving while remaining calm.
• Strong experience with Microsoft Office suite of programs (Office 365 preferred but not essential).

Compensation & Benefits

The hourly compensation rate for this position is $38-43/hr. The salary offered will depend upon qualifications and other operational considerations. Benefits offered for this position may include health care and paid sick time.