Collaboration Engineer 1

About the role

The Assistant Collaboration Engineer supports the design, implementation, and day-to-day operation of enterprise collaboration and voice solutions, including Microsoft Teams, Cisco Webex, and associated video conferencing platforms. This role serves as a developing technical contributor on the collaboration services team, working under the guidance of senior engineers and architects.

Responsibilities

• Support the configuration, deployment, and day-to-day operation of enterprise collaboration and voice solutions, including Microsoft Teams, Cisco Webex, and associated video conferencing platforms.
• Aid in creating and maintaining collaboration and voice configurations, documentation, and operational standards that support enterprise calling, meetings, and real-time communications services.
• Maintain the technical health, performance, and availability of collaboration platforms, responding to routine incidents and escalating complex issues, call quality problems, and service disruptions to senior engineers.
• Perform assigned collaboration and voice service tasks, including standard platform configurations, user provisioning, moves/adds/changes, and basic integrations under the direction of senior team members.
• Coordinate with team members across architecture, networking, security, and support to help deliver effective collaboration and voice solutions, building cross-functional relationships and technical knowledge along the way.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• 1–3 years of experience supporting IT, collaboration, voice, or end-user technology environments (internships and hands-on lab/coursework experience considered).
• Working knowledge of or hands-on exposure to Microsoft Teams and/or other collaboration and voice technologies.
• Familiarity with enterprise telephony or voice concepts, such as call routing, PSTN connectivity, or basic troubleshooting.
• Exposure to cloud-based collaboration solutions and interest in how they integrate with enterprise networking, security, and identity systems.

Qualifications

• Familiarity with AI-enabled collaboration features such as meeting intelligence, transcription, analytics, automation, or intelligent assistants.
• Exposure to Microsoft Azure or other cloud platforms supporting collaboration services.
• Scripting or automation experience (e.g., PowerShell, Power Automate, Power Apps) used to support collaboration or voice administration.
• Relevant certifications or coursework (e.g., Microsoft Teams, Cisco Collaboration, networking, or voice-related certifications), or active progress toward them.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

$70,000 - $89,000

Schedule

This is a hybrid role requiring a minimum of 3 days per week in office.