Collaboration Administrator

About the role

The End User Compute Collaboration Administrator provides support of the Workplace Services footprint within the Encova enterprise. This is an entry level technical role, serving as an administrator to learn and support collaboration systems.

Responsibilities

• Learn and develop a technical aptitude for technology, as it related to collaboration environments
• Learn and develop a technical understanding of virtualization and cloud-based collaboration technologies
• Assist others in technical project team(s) both local and remote
• Develop and provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment (other co-product owner is AD Governance, as it relates to the Microsoft Tenant footprint and larger scope)
• Develop and provide support for Microsoft Teams phone system and endpoints
• Develop and provide support for Genesys and WebRTC systems
• Develop and provide the ability to serve as OpenText XMedius fax systems
• Execute the completion of basic tasks and phases of projects and client-based collaboration system support
• Ensure that deployment standards are met by following solution/project team scope documentation
• Participate in knowledge transfer from other workplace services associates to enhance one’s abilities to complete technical tasks
• Develop an understanding of technical systems analysis and design
• Provide feedback with consulting support and technical topics
• Absorb and provide assistance in technical activities leading to the resolution of business application and technical problems
• Abide by current Encova division and department standards
• Develop an understanding on the effects of company decisions on the systems, including new project charters
• Ability to be coached, mentored by team members to aid in career development
• Develop an understanding in projecting software and hardware requirements and budgets, including review of contracts and associated assets

Qualifications

• This individual will be an entry level administrator around single domain focus as it relates to Phone systems, Faxing, Microsoft Teams, WebRTC, virtualization, cloud technologies, IT processes and regulatory compliance
• They will be working proactively to participate in the support of customer facing solutions to enable and protect our organization and reputation
• 3 years of IT experience preferred
• Associates degree with a major in computer information systems or engineering preferred or equivalent work experience
• General understanding in deployment and implementation project teams procedures
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker
• General IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• General understanding of designing, testing, and deploying enterprise applications for production and other environments
• Basic understanding of collaboration products, Microsoft Teams, Genesys and WebRTC
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Basic technical, analytical, and troubleshooting skills
• Industry and vendor certifications a plus

Pay

The salary range for this job posting is $55,132.00 - $88,210.00 annually + bonus + benefits. Pay Type: Salary

Schedule

Hybrid role based in Charleston, WV

Benefits

Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision InsuranceCompany-provided life and income protection plansEligibility to participate in a company incentive bonus program401(k) Retirement Plan - 100% company match up to 7% on annual salaryPaid Time Off, Paid Holidays, and Floating HolidaysFlexible Work Arrangements - Hybrid and remote depending on the role