Cog Railway - Ticket Agent (Seasonal)

Job Pay Rate: $15.50/Hr.

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. As a member of the Cog Railway team, this role will assist customers with the booking aspect of their Cog Railway experience. Support customers in person, on the phone, online, or a combination of these. Answer customers' questions, make travel suggestions, and book tickets. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Responsibilities

• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Responsible for making proper reservations for the Cog Railway.
• Responsible for cleanliness of work area.
• Clean depot, curio shop, parking areas, rest rooms, waiting areas, and any other private or public area, as required.
• Communicate politely and effectively in person, by phone, and over email.
• Direct customers to boarding areas on depot platform.
• Assist with ticket scanning as customers board trains.
• Provide knowledgeable answers about general Cog Railway information and frequently asked questions to assist customers and enhance their experience.
• Work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

Requirements

• Basic computer and typing skills.
• Cash handling experience a plus.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• High school diploma or General Education Degree, preferably with one to two years related experience and/or training; or equivalent combination of education and experience.
• Non-standard work schedule: weekends and holidays required; some night and early morning work may be required.
• Seasonal workload with peak work between Memorial Day and Labor Day.
• Occasional heavy lifting (up to 50 lbs.).
• Work environment may be indoors and outdoors, near diesel engines and train horns.
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

*Reasonable accommodations will be made for individuals with disabilities.

Benefits

• Comprehensive benefits including Health & Dental, 401k, and local discounts.
• Career Development: Training and development opportunities to prepare you for your current role and future career.