Code Compliance Officer Trainee / Code Compliance Officer I

Description/Duties This recruitment will be used to fill a vacancy at either the Code Compliance Officer Trainee or Code Compliance Officer I level. Code Compliance Officer Trainee ($59,145.42 - $84,314.26 Annually): A Code Compliance Officer Trainee is responsible for learning to perform technical field inspections and investigation work in the enforcement of the City's zoning, sign, exterior housing maintenance, and other nuisance and environmental control ordinances. This class is also responsible for performing related duties as required. This is a trainee class generally working under the direction of a Code Compliance Officer I or II while learning to perform the full scope of duties of a Code Compliance Officer I through on-the-job training and guidance. The Code Compliance Officer Trainee is distinguished from the Code Compliance Officer I by the latter’s ability to carry out the full range of inspection and enforcement duties with minimal supervision or assistance. Employees in this class may progress by noncompetitive promotion to Code Compliance Officer I upon meeting the specific criteria-based promotion requirements of job knowledge, productivity, customer service, job performance, community awareness, and teamwork. Work is performed under the general supervision of the Code Compliance Supervisor who reviews work through conferences, reports, and results achieved. Work may be subject to irregular hours (evenings and/or weekends). This class is FLSA nonexempt. Code Compliance Officer I ($62,132.30 - $88,572.85 Annually) A Code Compliance Officer I is responsible for performing technical field inspections and investigation work in the enforcement of the City's zoning, sign, exterior housing maintenance, and other nuisance and environmental control ordinances. This position is also responsible for performing related duties as required. The Code Compliance Officer I is expected to exercise considerable initiative to work independently in the field and is responsible for decisions requiring discretion, judgment, and familiarity with a variety of codes and ordinances. Several circumstances create a working environment which differentiates the Code Compliance Officer's class from other City inspection classes: (1) many of those encountering the Code Compliance Officer I have little or no prior knowledge of the requirements of the City code; (2) the Code Compliance Officer I is often enforcing a portion of the code which states what may be done, not what is specifically prohibited; and (3) the Code Compliance Officer I often must gain cooperation from the citizen in order to acquire concrete evidence that the citizen is not in compliance with the code. The Code Compliance Officer I is distinguished from the Code Compliance Officer II by the documented ability to carry out the full range of inspection and enforcement duties with little to no supervision or assistance; and by the expectation to typically resolve public relations conflicts with greater sensitivity and/or negotiation skills with little to no supervision or assistance. Employees in this class may progress by noncompetitive promotion to Code Compliance Officer II upon meeting the specific criteria-based promotion requirements of performance, certification, education, and community awareness. Work is performed under the general supervision of the Code Compliance Supervisor who reviews work through conferences, reports, and results achieved. Work may be subject to irregular hours (evenings and/or weekends). This class is FLSA nonexempt. Please refer to the links below for the full job descriptions and additional information regarding assignments, preferred qualifications, and essential functions. Qualifications & Requirements Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity. Code Compliance Officer Trainee: Minimum Qualifications Required. Graduation from high school or GED. Any combination of training, education, and experience equivalent to considerable (3 - 5 years) work experience in a customer service-related field, including at least one (1) year of experience in conflict resolution and/or settling customer complaints. Special Requirement. Must possess a valid Class D Arizona Driver's License by hire or promotion date. Preferred/Desirable Qualifications. Possession of or working toward an International Code Council (ICC)/Arizona Building Officials (AZBO) zoning certification. Experience with a personal computer (PC). Code Compliance Officer I: Minimum Qualifications Required. Graduation from high school or GED. Any combination of training, education, and experience equivalent to good (1 - 3 years) work experience in city ordinance enforcement; such as investigating zoning and sign codes, municipal codes, or environmental ordinance violations. Extensive (5+ years) customer service experience in conflict resolution and/or settling customer complaints. Special Requirement. Must possess a valid Class D Arizona Driver's License by hire or promotion date. Preferred/Desirable Qualifications. Possession of an International Code Council (ICC)/American Association of Code Enforcement (AACE) zoning certification is highly desirable. Experience with a personal computer (PC) is also preferred. Link To Job Description Code Compliance Officer Trainee: http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4518.pdf Code Compliance Officer I: http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4236.pdf A Summary of City of Mesa Benefits is linked here. 01 Did you receive a High School Diploma or GED? **You MUST include and detail your education information on your application to receive credit.** YesNo 02 How many years of work experience in a customer service-related field, including at least one (1) year of experience in conflict resolution and/or settling customer complaints? NoneSome but less than 3 years3 years or more but less than 5 years5 years or more 03 Please describe your work experience in a customer service-related field, including at least one (1) year of experience in conflict resolution and/or settling customer complaints below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.* 04 How many years of work experience do you have in city ordinance enforcement; such as investigating zoning and sign codes, municipal codes, or environmental ordinance violations? NoneSome but less than 1 year1 year or more 05 Please describe your experience in city ordinance enforcement, such as investigating zoning and sign codes, municipal codes, or environmental ordinance violations below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.* 06 How many years of customer service experience in conflict resolution and/or settling customer complaints do you have? Please detail this experience on your application. NoneSome but less than 1 year1 year or more but less than 3 years3 years or more but less than 5 years5 years or more 07 Please describe your customer service experience in conflict resolution and/or settling customer complaints below; include employment dates and names of employer(s). If none, type N/A. *To receive credit, you MUST detail this experience in the work experience section of your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed application.* 08 Do you have a valid Class D Arizona Driver's License, or can you obtain one by hire or promotion date? YesNo 09 Please list any industry-related certifications you possess. If none, type N/A. 10 Do you have personal computer (PC) experience? YesNo 11 Are you bilingual in Spanish? If yes, what is your proficiency level? NoYes, basic level - able to obtain and communicate basic information with citizens and includes such skills as using and understanding simple greetings, introductions, numbers, addresses, money, days of the week, months of the year, members of the family, interrogative words, pronouncing and using names correctly, and giving and following general directions in Spanish.Yes, intermediate level - able to communicate with a higher level of proficiency, which may include communication of technical language and instructions. Examples of an Intermediate Level would be in situations such as police investigations, communicating legal rights or health and safety issues, translating documents for public distribution, and making presentations or representing the City at public functions or events to communicate information in Spanish. Required Question