COCO Dealer School

Responsibilities

• Perform the functions of a Dealer on an assigned shift.
• Deal an assigned game in accordance with established policy and procedures.
• Conduct the assigned game with respect to Seminole Gaming’s Compliance and Regulations and procedures.
• Ensure customer satisfaction and enjoyment on a particular assigned table game.
• Provide superior customer service, positively affecting interactions with customers and employees.
• Work harmoniously with coworkers.
• Process all cash and maintain proper handling and accounting for assigned property items.
• Maintain familiarity with other gaming and entertainment/service activities for the guests.
• Explain aspects of various games to gaming patrons.
• Maintain an intimate and sound understanding of all standards, policies, and procedures.
• Create and ensure a fun-filled, entertaining and exciting environment.
• Treat Guests with a sense of caring and individuality.
• Show special recognition of frequent Guests.
• Maintain a safe, clean and comfortable environment for Guests at all times.
• Present a neat, clean and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests.
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally.
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Dealt Black Jack with proficiency.

Requirements

• Possess a certificate of completion from an accredited Gaming School or equivalent.
• Have knowledge of Seminole Gaming’s Compliance and Regulations, as well as Policies & Procedures.
• Offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.

Qualifications

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to stand and walk.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.

Benefits

To see our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Pay

Details on pay will be provided during the interview process.

Schedule

The schedule for this position will be determined based on the needs of the department and the individual's qualifications.