Cocktail Server

About the role

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 sq ft of flexible meeting space, steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District.

Responsibilities

• Provide an exceptional experience to guests as a Cocktail Server.
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards (e.g., FAME, LQA guidelines).
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests at any time.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services, features, and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers, and non‑alcoholic selections available in the assigned outlet.
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set‑ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Maintain complete knowledge of POS (MICROS) and manual systems.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Minimum age of 18 years to serve alcoholic beverages.
• At least 1 year of experience as a Cocktail Server, Food Server, or Host/Hostess.
• Fluency in English, both verbal and non‑verbal.
• Experience in bartending and handling cash.
• Certification in an alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Food handling certificate & TABC.
• CPR certification (an asset).
• Ability to provide legible communication.
• Ability to input and access information in the property management system, computers, and point‑of‑sale system.
• Basic arithmetic skills.

Benefits

• Generous paid time off for a healthy work‑life balance.
• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) retirement savings plan.
• Complimentary shift meals.
• Exclusive employee benefit card with discounted room rates at Accor hotels worldwide.
• Professional development through Accor Academy learning programs.
• Opportunities to participate in corporate social responsibility initiatives such as Planet 21.
• Career advancement opportunities, including national and international promotions.