Cocktail Server

About the role

Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood is renowned for its fully integrated approach to hospitality services with outstanding client service. The team comprises the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Dallas/Southlake Town Square is recognized as one of Hilton’s premier properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a prestigious Connie Award-winning hotel, it features 248 beautifully appointed guest rooms and more than 28,000 square feet of flexible meeting space overlooking the vibrant Southlake Town Square.

The Cocktail Server provides prompt, courteous beverage and food service to guests in the bar, lounge, and patio areas of Henley Kitchen + Bar. The role delivers a polished guest experience through product knowledge, attentive service, and responsible alcohol service, in line with Hilton brand standards. The hotel operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Greet guests promptly, present menus, and make beverage and food recommendations
• Take accurate orders and enter them into the POS system
• Prepare and serve cocktails, wine, beer, and non-alcoholic beverages, coordinating with bartenders to ensure quality and timing
• Serve food orders from the kitchen and check back to ensure guest satisfaction
• Process payments accurately, including cash, credit cards, and room charges
• Verify guest identification and comply with all TABC regulations; refuse service to minors and to guests showing signs of intoxication
• Maintain a clean, organized, and fully stocked service area, including tables, bar top, and patio
• Complete opening and closing side work, including restocking garnishes, glassware, and supplies
• Communicate guest feedback, special requests, and allergy concerns to the bar and kitchen teams
• Work cooperatively with the F&B team and other departments, including Front Office, to support overall property operations
• Follow all food safety, sanitation, and health department standards

Qualifications

• Previous cocktail serving or bar/restaurant experience preferred
• Current TABC seller-server certification required (or obtained within 30 days of hire)
• Working knowledge of cocktails, wine, and beer, with a willingness to learn the Henley menu
• Strong communication and interpersonal skills
• Ability to multitask and remain composed in a fast-paced environment
• Basic math skills and POS experience preferred
• Flexibility to work evenings, weekends, and holidays

Physical demands

• Ability to stand and walk for extended periods during a shift
• Ability to lift and carry up to 30 lbs, including trays with food, beverages, and glassware
• Ability to work in a bar environment with noise and variable lighting
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling

Benefits

Team Member Experience at Hilton Southlake:

• Complimentary daily meals for AM and PM shifts (freshly prepared lunches)
• Quarterly team rallies to celebrate achievements, share updates, and build collaboration
• Employee recognition programs including awards and shout-outs for outstanding performance
• Monthly family-style breakfasts for team connection and recharge

Core benefits:

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts