COBRA Account Specialist

What You'll Do

• Manage the day-to-day administration of COBRA benefits for an assigned client portfolio.
• Process qualifying events, enrollments, coverage changes, terminations, and premium payments accurately and on time.
• Prepare and distribute required COBRA notices while ensuring compliance with federal regulations.
• Serve as the primary point of contact for clients, beneficiaries, and brokers via phone and email.
• Provide timely, knowledgeable, and professional customer service while resolving questions and issues.
• Maintain accurate records and generate client reports using our benefits administration systems.
• Partner with internal teams to ensure client needs are met and service expectations are exceeded.
• Stay current on COBRA regulations and legislative updates.
• Support teammates by providing backup coverage and contributing ideas for process improvements.

Qualifications

• Experience in a benefits administration, insurance, or human resources environment.
• Prior COBRA administration experience (preferred but not required).
• Excellent written and verbal communication skills.
• Strong computer skills with the ability to quickly learn new software applications.
• Exceptional time management and organizational abilities in a deadline-driven environment.
• Outstanding attention to detail and a commitment to accuracy.
• The ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Strong problem-solving skills and the confidence to proactively obtain information needed to complete tasks.
• The ability to handle confidential information with professionalism and discretion.
• Basic math and accounting skills related to premium payments, reconciliations, and reporting.