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Jobs · Management · Iowa

Coach/Ops Mgr Trainee

Walmart · Manchester, IA · 1 wk ago
On-siteManagement$31.25–$38.46/hrFull-time

Position Summary

TourToTeach communicates and collaborates with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

What you'll do...

  • Leads and develops teams effectively by teaching training and actively listening to associates.
  • Touring stores and providing feedback.
  • Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
  • Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
  • Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
  • Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, ensuring they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
  • Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential, coordinating, completing, and overseeing job-related activities and assignments, developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
  • Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
  • Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, recruiting and developing qualified associates, and attracting and retaining the best talent.
  • Act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values, holding oneself and others accountable, supporting Walmart's goal of becoming a regenerative company, and making a positive impact for associates, customers, members, and the world around us.
  • Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting and encouraging the use of new technologies and skills, and supporting others through change.
  • Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.

Minimum Qualifications

  • 2 years' of college;
  • OR 1 year's retail experience and 1 year's supervisory experience;
  • OR 2 years' general work experience and 1 year's supervisory experience.

Preferred Qualifications

  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location

1220 W MAIN ST, MANCHESTER, IA 52057-2305, United States of America

Additional Information

Additional Compensation: Annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), State Pay Differential.

Benefits: Competitive pay, performance-based bonus awards, health benefits (medical, vision, and dental coverage), financial benefits (401(k), stock purchase, and company-paid life insurance), paid time off benefits (PTO, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting), other benefits (short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, etc.), and live better u education benefit programs.

Drug-Free Workplace: Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

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