Co Manager, Norfolk Premium
About the role
The Co Manager partners closely with the Store Manager to drive store performance through strong sales execution, operational excellence, and team leadership. This role plays a critical leadership position on the sales floor, supporting day-to-day store operations, coaching and developing associates, and ensuring brand and operational standards are consistently met.
Responsibilities
- Drive Business Results: Partner with the Store Manager to drive store KPIs, including sales, payroll, shrink, and profitability, with increased ownership during Store Manager coverage.
- Lead & Execute on the Floor: Serve as a consistent Manager on Duty, leading shifts, setting expectations, and ensuring a productive, customer-focused environment.
- Coach & Develop Teams: Provide ongoing training, coaching, and feedback to support associate performance, engagement, and growth.
- Plan & Prioritize: Support staffing, scheduling, and daily workload planning to align with traffic patterns and business needs.
- Problem Solve & Protect Assets: Use sound judgment to address challenges, resolve issues efficiently, and protect company assets in partnership with Loss Prevention.
- Talent Support & Succession: Support recruiting, onboarding, and retention efforts while identifying and developing internal talent for future growth.
- Deliver Exceptional Customer Experience: Champion True Religion’s selling culture by modeling service behaviors and coaching in the moment.
- Operational Excellence: Execute company policies, procedures, payroll controls, and MOD standards with consistency and accountability.
- Visual & Inventory Leadership: Uphold visual merchandising standards, support inventory integrity, and maintain a clean, organized sales floor and stockroom.
Requirements
- 2 - 4+ years of experience in a retail supervisory, key-holder, or management role within a specialty or fashion environment
- Demonstrated ability to drive or support store KPIs, including sales, payroll, and shrink
- Strong leadership, coaching, and communication skills
- Experience supporting visual merchandising standards, inventory management, and loss prevention practices
- Ability to lead in a fast-paced, high-volume retail environment
- Proficiency in Microsoft Office and comfort learning retail systems and technology
- High school diploma or equivalent required; bachelor’s degree preferred
Skills
You are a confident, hands-on retail leader who thrives on the sales floor and takes pride in leading by example. You balance strong execution with a people-first mindset, stepping up to take ownership when needed while partnering closely with the Store Manager.
Benefits
We offer a mix of benefits and perks designed to support our employees both on and off the sales floor. Eligible employees may participate in health benefits, a 401(k) savings plan with company match, merchandise discounts, and additional programs.
Pay
The anticipated base salary range for this role is $23-$25 per hour.
Schedule
This role requires the ability to work a flexible schedule, including weekends, evenings, holidays, and peak retail hours.