Co-Lead Case Manager ORR

About the role

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Responsibilities

• Review and monitor the family reunification packets, intake/eligibility, verification, assessment, and approval process for incoming unaccompanied children;
• Aid in the interview process of unaccompanied children to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services;
• Participate in planning, coordinating, implementing, and evaluating updated/revised ORR Policy and Procedures with case management department;
• Maintain an active caseload if needed and provide case management services that meet the needs of the unaccompanied children and are in accordance with agency policies, licensing and funding standards and requirements, and other federal, state, CARF, HIPP A, and local regulatory requirements;
• Collaborate with the Lead Case Manager in ensuring the completion of all necessary paperwork and documentation within the allotted timeframes of all unaccompanied children’s placement intake and discharge procedures;
• Collaborate with the Lead Case Manager to maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet agency requirements, licensing and funding standards and guidelines, and other regulatory requirements;
• Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance with licensing and funding standards and other regulatory requirements;
• Work closely with the Lead Case Manager interdisciplinary team to develop, monitor, manage, and evaluate individual treatment and behavior plans.

Qualifications

• Minimum Qualifications: Masters’ degree in the behavioral sciences, human services, or social services fields AND at least one (1) year progressive employment experience that demonstrates supervisory and case management experience OR Bachelor’s degree in the behavioral sciences, human services, or social services fields AND at least two (2) years of progressive employment experience that demonstrates supervisory and case management experience;
• Must be 21 years of age or older per licensing requirements;
• Ability to establish rapport, trust, and boundaries with children, parents, and families;
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people;
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations;
• The ability to work independently and collaboratively within a group;
• Excellent writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors;
• Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction;
• Strong organizational and time management skills with the ability to monitor the case management department’s heavy caseload and meet deadlines;
• Proficient in Microsoft Word, Excel, Outlook, Adobe Acrobat (PDF);
• Bilingual (English and Spanish based on service area and service population) preferred.

Perks

• Competitive PTO & paid holidays;
• Health, dental, vision insurance & more!