CNRG Sales Associate MAC's Hardware -Moorhead MN Sales Associate Part-Time Nights and Weekends

Starting wage varies based on retail sales experience.

Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius; use open-ended questions such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for their particular need.
• Build customer confidence by supplying product knowledge and technical assistance related to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems to ensure orders are processed correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as needed.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain a clean and organized sales counter and selling area.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to report items with incorrect retail prices, scanning issues, or incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company; remain vigilant and report suspect activity to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Qualifications

• Previous work experience in retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, along with a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Ability to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise; specific departmental expertise is preferred.
• Ability to lift and load merchandise weighing up to 50 lbs., lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely in the store.
• High school diploma or equivalent is preferred.

This is an hourly, non-exempt position (eligible for overtime). While successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression.