CNRG Sales Associate-Frattallones Minnetonka Sales Associate FT (working towards being a closer/assistant mgr)

About the role

The starting wage is dependent on your retail store experience, which could be higher.

Responsibilities

• Provide excellent customer service by listening to customers, helping them identify and clarify their needs, and providing accurate information and product recommendations.
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate.
• Direct customers to the appropriate products for their particular needs.
• Build customer confidence by supplying product knowledge and technical assistance.
• Perform sales counter functions such as order entry, special orders, and price lookups.
• Accept and respond to telephone inquiries from customers politely, providing the information they seek.
• Merge product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and ensure orders are processed completely and correctly by suppliers the first time.
• Aid in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as necessary.
• Face and front product at the beginning and end of each shift, and as time permits, notify regular customers about new products and upcoming store promotions.
• Aid in customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques employed by shoplifters or others seeking to defraud the company and remain vigilant about observing suspect activity and reporting it to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Qualifications

• Able to perform each duty and responsibility in a satisfactory manner.
• Previous work experience dealing with retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, and a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Basic knowledge of lumber, building materials, or general hardware merchandise, and specific departmental expertise is preferred.
• Able to lift and load merchandise weighing up to 50 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store.
• A high school diploma or equivalent is preferred.

Pay

The starting wage is dependent on your retail store experience, which could be higher.

Schedule

This job is an hourly position (non-exempt from overtime).