CNB Bank, Employee Experience Specialist

About the role

The Employee Experience Specialist is responsible for creating, coordinating, and enhancing programs that support employee experience, engagement, onboarding, recognition, culture, and retention throughout the organization. This role works closely with Talent Acquisition, Human Resources, Information Technology, hiring managers, and Employee Experience Ambassadors to ensure employees have seamless and meaningful experiences from recruitment through long-term employment. The Employee Experience Administrator champions employee feedback, promotes the Bank's core values, and develops innovative solutions that strengthen employee satisfaction, connection, and belonging across all divisions.

Responsibilities

• Coordinate New Employee Onboarding Journeys. Partner with Talent Acquisition, Human Resources, Information Technology, and hiring managers to create a seamless Day One experience.
• Lead and support employee engagement initiatives and programs designed to strengthen culture, retention, and employee satisfaction, including New Employee Celebrations at Corporate Headquarters.
• Coordinate communications and manage RSVP tracking for New Hire Orientation, New Employee Celebrations, and New Employee Collaborations.
• Administer employee recognition programs, including the You Earned It (YEI) platform, YEI awards, years-of-service awards/pins, and new employee gifts.
• Facilitate/co-facilitate virtual employee collaboration sessions at 6, 9, 12, and 15 months of employment.
• Create surveys and other feedback mechanisms to gather employee input. Work with Director of Data Analytics to interpret and suggest potential future initiatives based on the feedback.
• Collaborate with Employee Experience Ambassadors across all divisions to create engagement opportunities and events.
• Develop strategies and programs that help connect and engage all employees, with special attention to remote employees.
• Travel as needed to various divisions for employee recognition events, service award presentations, and engagement activities.
• Maintain program records, reporting, recognition tracking, and administrative support functions.
• Support the continued development and execution of employee experience and engagement initiatives, events, and programs.

Attitudes

• Respect: Demonstrate consideration for diverse perspectives, backgrounds, and individual contributions. Foster an environment where employees feel heard, appreciated, and valued.
• Client Focus: Prioritize the needs of internal clients by delivering meaningful employee experiences that support engagement, retention, and organizational success.
• Inclusion: Create opportunities that ensure all employees, including remote and hybrid workers, feel connected, welcomed, and involved in the organization.

Behaviors

• Leadership: Takes initiative in identifying engagement opportunities, recommending solutions, and making informed decisions that support employees and organizational goals.
• Integrity: Upholds ethical standards, maintains confidentiality, and demonstrates trustworthiness in all interactions involving employee information and feedback.
• Collaboration: Works effectively with Human Resources, Talent Acquisition, Information Technology, Employee Experience Ambassadors, and business leaders to deliver a positive employee experience.
• Volunteerism: Encourages employee participation in community involvement opportunities and supports programs that strengthen organizational culture and community impact.

Competencies

• Accountability: Owns employee experience programs from beginning to end. Delivers on commitments, follows through on initiatives, tracks outcomes, and ensures successful execution of onboarding, recognition, and engagement programs.
• Innovation: Continuously seeks new ways to improve employee engagement, recognition, onboarding experiences, and inclusion of remote employees.
• Professionalism: Represents the organization with positivity, enthusiasm, and respect. Maintains high standards in communication, planning, responsiveness, and execution.

Position Level Expectations

• Employee Advocacy: Champion employee voices by gathering feedback, listening to concerns, and identifying opportunities to enhance the employee experience.
• Ownership & Initiative: Take responsibility for assigned programs and initiatives while proactively identifying opportunities for improvement and engagement.
• Cross-Functional Collaboration: Partner with Human Resources, Talent Acquisition, Information Technology, Employee Experience Ambassadors, and leaders across the organization.
• Professional Conduct: Represent the Bank with integrity, professionalism, confidentiality, and respect.
• Continuous Improvement: Evaluate employee feedback, engagement survey results, and participation metrics to improve programs and processes.
• Culture & Engagement Focus: Support initiatives that strengthen employee connections, promote recognition, and reinforce the Bank's core values.
• Solution-Oriented Mindset: Recommend practical solutions, make effective decisions, and contribute positively to organizational goals and employee satisfaction.

Professional Development

Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, conferences, and educational resources relevant to employee engagement, organizational development, onboarding, recognition, and workplace culture. Pursue stretch assignments and cross-functional opportunities that foster growth, innovation, and learning.

Requirements

• A high school diploma or general education degree (GED) is required; related experience and secondary education preferred.
• Experience in Human Resources, Employee Engagement, Organizational Development, Internal Communications, Event Coordination, or a related field is preferred.
• Background screening will be conducted.

Skills

• Language Skills: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to effectively communicate one-on-one and with groups of employees throughout the organization. Ability to facilitate conversations, presentations, collaborations, and employee engagement activities.
• Technology Skills: Proficiency in Microsoft Office Suite, Microsoft Teams, employee engagement platforms, survey tools, presentation software, email, internet applications, and reporting systems. Ability to utilize technology to communicate, analyze feedback, and manage employee programs.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to analyze employee feedback, identify trends, solve problems, and make sound recommendations and decisions that support employee engagement and organizational objectives.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This position operates primarily in a professional office environment and requires regular interaction with employees, leaders, and departmental partners throughout the organization. Significant time is spent using standard office equipment, communication technology, survey systems, and employee engagement platforms. The noise level is typically moderate.

• The Employee Experience Specialist may occasionally be required to lift up to 25 pounds, including recognition materials, service awards, promotional items, and event supplies.
• Travel is required to support employee recognition events, service award presentations, onboarding activities, and engagement initiatives across all division locations.
• Attendance at meetings, training programs, special events, and conferences may also be required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.