CNA/PCA/Direct Care

About the role

The Direct Care Staff will maintain ongoing personal care for all residents during each shift, including completion of special tasks such as activities, laundry, and some light housekeeping. The position is supervised by the Resident Care Coordinator, Shift/Unit Supervisor, and Director of Nursing.

Responsibilities

• Upon arrival, read the 24-Hour Log back to your last day of work.
• Conduct room checks with the previous shift.
• Provide personal care assistance as needed to residents based on the implemented service plan (e.g., baths, continence checks, escort services).
• Prepare and assist with meals as required, including delivering room trays and pickup after meals.
• Perform 30-minute room checks for memory care residents and 2-hour checks for assisted living residents, documenting accordingly.
• Report changes in resident conditions and document in the care suite and 24-hour log.
• Conduct other room checks per the service plan.
• Answer all call lights in a timely manner.
• Wear walkie-talkies at all times.
• Complete task sheets, laundry, and general cleaning as needed.
• Contact family members as necessary regarding the resident’s condition (e.g., appointments, incidents, supplies).
• Help serve meals and clean up, keeping in mind the dietary needs of the residents.
• Encourage residents’ involvement in socialization and participation in activities; assist with activities as needed or conduct them when the Activity Coordinator is not present.
• Gather residents for activities and conduct activities with provided supplies when the Activity Coordinator is unavailable.
• Greet all visitors in a courteous manner.
• Remain awake and alert during all shifts.
• Be alert to the emergency medical needs of residents and secure assistance when needed.
• Repair or correct minor items (e.g., replace toilet paper, ensure light bulbs work, turn off microwave).
• Notify the Administrator, Director of Nursing, Resident Care Coordinator, or Maintenance person in writing of any faulty equipment or necessary repairs to the building. In emergencies, call the Administrator’s cell phone if unavailable at home.
• Answer incoming calls professionally, take messages, and distribute them through staff mailboxes.
• Give facility tours if the Marketing Director or Administrator is unavailable; complete and submit the tour card to HR.
• Enforce house rules as incorporated into the residents’ lease.
• Respect and honor residents’ rights as stated in the “Residents Rights and Responsibilities.”
• Update and submit a list of supplies needing to be ordered to the Director of Nursing/Resident Care Coordinator.
• At the end of your shift, record any “news” in the computer 24-Hour Log and the paper 24-Hour Log, then sign your name. Remain in the facility until relieved by the next shift; perform a security room check with the next shift.
• Complete nursing notes in the computer prior to the end of the shift; if the computer is not operational, complete paper nursing notes and sign your name.
• Ensure ADLs are marked as completed in the care suite; if not completed, document the reason.
• Ensure shower logs and skin assessment logs are completed after showers.
• Complete residents’ weight and vitals by the 5th of each month and record them.
• Participate in staff meetings.
• Take out trash before leaving and replace trash bags.
• Complete and provide documentation of attending 18 hours of in-service education annually.
• Complete all other tasks as assigned by the management team and exhibit teamwork with all departments.
• When designated as the blue dotted staff member, stay over for the oncoming shift in cases of call-outs, late arrivals, or no-shows.