CMMS Planner-Coordinator

Position Purpose

The CMMS Planner Coordinator is responsible for providing planning and scheduling of all scheduled Preventive Maintenance (PM/RM) and Asset Management System activities, as well as reactive / repair maintenance activities. They also provide ongoing operational and technical support to the Engineering Services' Computerized Maintenance Management System (CMMS) and operations across our client teams.

Duties And Responsibilities

• Maintain an excellent working knowledge of the designated CMMS platform.
• Provide a consistent high level of support to field and back office technical processes to ensure seamless and timely service delivery to client operations.
• Manage server and system database operations in maintaining high level of system operation and minimizing operational impact.
• Develop and implement automated operational data report generation to deliver a high level of performance analysis and performance projection.
• Support operational analysis of all engineering performance metrics and balancing of technician and contractor workload to scheduled dates of completion.
• Work with administrative software platform developer to ensure maximum utilization of system capabilities in meeting client expectations, and development of improved capabilities.
• Provide ongoing CMMS system user training to ensure effective utilization by field and back office operations.
• Provide, as needed, reporting based on needs of clients.
• Responsible for monitoring any financial completion steps tied to the CMMS system such as but not limited to proposals, quotes, satellite order systems, invoicing, and budgetary feed.
• Manage CMMS hardware and software implementation processes on all added client portfolios.

Minimum Requirements

• Minimum 5 years experience in customer service support in a technical environment.
• Experience in supporting field software implementation and building engineering operations.
• Proficiency in MS Word, Excel and SharePoint.
• Experience in CMMS work order and/or purchasing systems.
• Skills in managing data warehouse and mining of performance data.
• Outstanding written and oral communication skills.
• Capable of working both on-site as well as remotely by designed schedule.

Preferred Qualifications

• Experience in directly supporting outside suppliers, on-site contractors in scheduling, site access, and flow of satisfactory completion processes for clients.
• High degree of customer service for diverse groups from client, local project and operational management, procurement and sourcing, and external contractors.
• Proficiency in Corrigo Enterprise, Corrigo PRO, Corrigo Customer Portal, Corrigo Mobile applications.