CMDB Admin - Remote

CMDB Administrator (ServiceNow) Duration: 8-month contract with intent to convert Location: Remote Travel: None Role Overview Seeking a CMDB Administrator to manage and mature the Configuration Management Database on the ServiceNow platform. This is a highly process-driven role focused on CMDB governance, data quality, discovery, and accountability. The CMDB is currently in an early maturity stage, and this role will play a key part in strengthening ownership models, improving data reliability, and reducing manual maintenance. The CMDB Administrator will work closely with CI class owners, the ITOM owner, and the ServiceNow platform team to ensure configuration data is accurate, trusted, and actively maintained by the right stakeholders. Key Responsibilities CMDB Governance & Ownership Own governance, standards, and operating processes for the ServiceNow CMDBDrive accountability with CI class owners, shifting ownership of data maintenance to the business and IT teamsChair and support Configuration Control Board (CCB) activities as needed CMDB Operations & Data Quality Maintain CMDB accuracy, completeness, and health across all CI classesPerform CI remediation, including duplicates, malformed records, and custom attribute issuesTrack and enforce compliance with CMDB policies and proceduresSupport audits and compliance efforts (SOX, COBIT, PCI, etc.) Discovery & Integration Manage ServiceNow Discovery configuration and ongoing healthPartner with ITOM to integrate data from monitoring and discovery toolsOversee data sources including Discovery, SCCM, and AWS Service Graph ConnectorsReview and monitor integrations, credentials, and security standards Process & Reporting Define and document CMDB processes for data collection, validation, and maintenanceBuild dashboards, reports, and KPIs focused on CMDB health, quality, and complianceAnalyze CMDB data to identify gaps, trends, and improvement opportunities Collaboration & Enablement Work closely with Service Desk, Infrastructure, Application, and Platform teamsSupport Change, Incident, and Problem workflows related to configuration dataProvide guidance, training, and mentorship on CMDB concepts, policies, and best practicesSupport strategic initiatives to ensure CMDB requirements are addressed within project timelines Current Environment CMDB maturity is early stage with foundational framework in placeDiscovery is the primary data source and considered reliableMinimal manual data maintenance outside of select systems (POS, IP cameras)AWS teams are currently the most engaged CI ownersPlatform team includes developers, business analyst, QA, Scrum Master, and ITOM owner Required Qualifications 3+ years of experience in IT Service Management with strong CMDB focusHands-on ServiceNow experience, particularly CMDB and DiscoverySolid understanding of CSDM and configuration management practicesExperience working in Agile teams and production environmentsStrong communication skills with the ability to influence data ownership Preferred ITIL Foundation certificationExperience with ITOM, ITSM, Change Management, and Enterprise Architecture modules