CMA Program Specialist

Position Summary

This position consists of ensuring that Refugee Cash Assistance is administered to eligible clients in a timely and accurate manner. This position will work with various members of the World Relief Austin team to support their direct work with refugees and other immigrants. The CMA Program provides cash assistance to newly arrived refugees, asylees, and other qualified immigrants in the United States and ensures that Refugee Medical Assistance is administered to eligible clients in a timely and accurate manner. The Case Specialist is responsible for providing and managing these services to assist clients in attaining self-sufficiency.

Schedule

Hybrid schedule: Monday–Friday; 3 days in the Austin office and 2 work-from-home days.

Responsibilities

• Receive CMA program referrals and schedule program enrollments both in the Austin office and at clients' residences
• Secure and schedule interpreters for program enrollments
• Complete CMA program enrollments with new clients, explaining all program services, rules, rights, and responsibilities
• Provide brief client orientation on assistance payments and procedures
• Enter client data into the TXOR ClientTrack system and internal tracking systems
• Request debit card assignments
• Manage and maintain a caseload of multiple clients
• Ensure monthly compliance of program participants with program rules
• Assess client needs and refer clients to other programs and services, as needed
• Complete regular follow-up on referrals
• Verify continued eligibility for the program through monthly income verifications, employment compliance, SSI and TANF determinations, and EOIR checks
• Request monthly cash assistance payments
• Provide orientation and assistance to clients on the debit card payment system
• Stay current on ORR eligibility policies
• Stay current on TXOR requirements and policies
• Maintain monthly contact with clients
• Comply with internal client data tracking procedures
• Maintain detailed and accurate case notes
• Assist in the preparation and maintenance of detailed case files and required forms
• Ensure case files and reports are maintained in accordance with grant requirements
• Serve as the primary point of contact regarding any past and current enrolled clients
• Serve as the primary point of contact between World Relief Austin and USCRI
• Complete RMA applications for eligible clients using the eRED system
• Respond to USCRI requests for corrections in the eRED system, as needed
• Notify clients of approvals, denials, and terminations
• Other duties in support of programs may be assigned

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid driver's license, access to reliable vehicle and ability to pass MVR standards
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Ability to effectively manage stressful situations or crises
• Detail-oriented and organized
• Excellent interpersonal and communication skills
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends

Preferred Qualifications

• Cross-cultural experience is strongly preferred
• At least one year of experience in an office environment
• Ability to manage multiple priorities and work effectively in a fast-paced environment