CMA | FT | Le Bonheur Peds | Gastroenterology Clinic

About the Role

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Responsibilities

• Proactively assists patients throughout the visit as needed, accompanies patients to the exam/procedure room.
• Responds to patient needs in a professional and friendly manner.
• Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms, and answering and returning phone calls.
• Collects and records patient data including height, weight, temperature, pulse, respiration rate, blood pressure, and basic information about presenting and previous conditions.
• Records pertinent patient information, surgical history, review of systems, past medical history, social history, and medical management including allergies.
• May assist with physical examination preparations.
• Performs EKGs, removes sutures/staples, and changes sterile and non‑sterile dressings as directed.
• Effectively collects and prepares specimens for laboratory analysis using non‑invasive techniques, including urine, sputum, and stool.
• Assists with undressing, cleansing, and positioning patients for specific procedures.
• Performs skin tests and venipuncture for blood collection.
• Administers medication and immunizations under the direction of the physician or advanced practice provider.
• May authorize prescription refills and provide prescription information to pharmacies as ordered and authorized by a physician or advanced practice provider.
• Administers first aid or cardiopulmonary resuscitation in an emergency.
• Prepares and cleans exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control.
• Ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed.
• Prepares orders, sorts, stores, and restocks supplies for exam/procedure rooms; duties may include ordering and maintaining stock of supplies.
• Provides patient education and instructions under the authorization of the supervising physician.
• Performs other duties as assigned or requested.

Education / Formal Training Requirements

• Required: High School Diploma or equivalent.
• Preferred: Technical degree or diploma in Medical Assisting.

Work Experience Requirements

• Required: Medical Assistant or similar experience (1–3 years).

Licenses and Certifications

• Required: HEARTSAVER – American Heart Association.
• Required: NCCT Medical Assistant – National Center for Competency Testing.
• Preferred: Certified Clinical Medical Assistant – National Healthcareer Association.
• Preferred: Nationally Certified Medical Assistant – National Association of Health Professionals.
• Preferred: AMT Registered Medical Assistant – American Medical Technologists.
• Preferred: AAMA Certified Medical Assistant – The American Association of Medical Assistants.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills; ability to work with patients, families, and physicians in a tactful, professional manner.
• Ability to begin the patient visit with eye contact, a smile, greeting, and use of the patient’s name.
• Ability to work independently and as part of a multidisciplinary team.
• Successful completion of assigned training and development programs within the mandated time frame.
• Proficient computer skills; navigation of the EMR with appropriate documentation.
• Ability to review computer reports following evidence‑based guidelines.
• Demonstrated proficiency in motivational interviewing and teach‑back techniques.
• Ability to act quickly in emergency situations.

Supervision

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Good balance and coordination required.
• Medium work – exerting up to 50 lb of force occasionally and/or up to 25 lb of force frequently.
• Close visual acuity (color, depth perception, field of vision) for patient assessment, data analysis, transcription, computer use, and extensive reading.
• Frequent invasive and non‑invasive patient contact.
• Exposure to patient body fluids and hazardous or poisonous materials.