Cluster Manager, Cleaning and Waste

Key Responsibilities

• Lead planning and operational integration activities across an assigned venue cluster.
• Develop and maintain venue-specific cleaning and waste management plans aligned with the overall CNW operating model.
• Identify operational requirements, risks, dependencies, and resource needs.
• Develop contingency plans for service disruptions, sanitation issues, waste overflow, and emergency response situations.
• Integrate cleaning and waste operations into venue planning, test events, and operational exercises.
• Participate in venue assessments, site visits, and planning workshops.

Venue Operations & Service Delivery

• Oversee delivery of cleaning and waste services across assigned venues throughout planning, testing, and Games-time operations.
• Manage contractor performance against service levels, contractual requirements, and key performance indicators.
• Conduct venue inspections and operational reviews to verify service quality.
• Collaborate with venue owners, city agencies, contractors, and service providers to support integrated venue delivery.
• Support workforce planning, mobilization, and venue-level staffing coordination activities.

Stakeholder Management & Functional Area Integration

• Serve as the primary CNW representative and operational lead for assigned venue clusters.
• Partner with Venue Management, Sustainability, Food & Beverage, Logistics, Security, Overlay, Workforce, Medical, and other Functional Areas as required.
• Facilitate coordination meetings and issue resolution efforts.

Waste Performance & Operational Compliance

• Support execution of venue waste management strategies, diversion objectives, and regulatory requirements.
• Maintain waste collection, hauling, diversion performance, contamination levels, and waste compound operations.
• Collaborate with Sustainability and Food & Beverage teams on operational initiatives related to recycling, composting, reuse, and material recovery.
• Ensure compliance with applicable local, state, and federal regulations.
• Identify opportunities to improve operational efficiency and diversion performance.

Data, Reporting & Performance Management

• Maintain venue documentation, action logs, issue trackers, and operational records.
• Track and report key performance indicators including service levels, response times, waste volumes, diversion performance, contamination rates, and operational issues.
• Provide timely reporting throughout planning, testing, and Games-time operations.
• Support development of dashboards, leadership updates, and post-event assessments.

Games-Time Leadership

• Lead CNW operations across assigned venue clusters during Games-time delivery.
• Serve as the escalation point for venue-level operational issues.
• Coordinate contractors, venue teams, and Functional Area partners to resolve operational challenges in real time.
• Monitor service delivery and contractor performance.
• Support operational briefings, shift transitions, incident management, and daily reporting.
• Ensure consistent execution of CNW standards across assigned venues and provide direction to venue-level resources, contractors, and operational partners as required.

Background & Requirements

• Strong organizational, analytical, communication, and stakeholder management skills.
• Ability to manage contractor performance, service levels, and operational deliverables.
• Ability to manage multiple venues, priorities, and workstreams simultaneously.
• Demonstrated problem-solving skills and ability to operate effectively in a fast-paced environment.
• Knowledge of cleaning operations, waste management, diversion programs, recycling, composting, and contamination reduction practices preferred.
• Commitment to operational excellence, safety, and continuous improvement.
• 5+ years in venue operations, event operations, facilities management, environmental services, waste management, logistics, hospitality, or related operational disciplines.
• Experience managing contractors, vendors, and service providers in complex operational environments.
• Experience managing service contracts, performance standards, and operational deliverables.
• Experience leading cross-functional teams and stakeholders to deliver operational outcomes.
• Sports, entertainment, convention center, hospitality, or major event experience preferred.
• Olympic, Paralympic, or other major event experience preferred.
• Bachelor's degree in business, Operations, Hospitality, Event Management, Logistics, Environmental Science, or a related field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.
• OSHA 10/30, ISSA, facilities management, waste management, or sustainability-related certifications preferred.

Physical Requirements and Working Conditions

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.

Pay

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

Benefits

LA28 does not provide relocation assistance.

Equal Opportunity Employer

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.