Clubs Manager South Bay

Responsibilities

• Own the clubs' P&L, understand and monitor revenue, costs, and profitability across both locations.
• Monitor location performance against targets and proactively identify opportunities to grow revenue and reduce costs.
• Serve as the project manager for club events, tournaments, leagues, and special activations, ensuring smooth execution in accordance with planning from the Marketing and Strategy team.
• Plan and coordinate event logistics, staffing, equipment, court setup, vendor coordination, and communication timelines, well in advance.
• Oversee event setup and breakdown, ensuring courts, common areas, and equipment meet Bay Padel standards.
• Cookordination with internal teams and external vendors as needed, equipment, signage, food and beverage, rentals.
• Own the on-floor member experience across both locations, atmosphere, feedback, and day-to-day satisfaction.
• Handle member complaints centrally in partnership with the customer success team.
• Execute member experience standards set by the VP of Operations & Sports and the customer success team, feeding back regularly to refine those standards.
• Directly hire, train, schedule, and manage all front desk staff across both locations.
• Execute sales and customer service standards set by Bay Padel, providing regular coaching and feedback to front desk staff.
• Propose staffing and service process improvements.
• Execute, enforce, and actively evolve operational procedures and task lists as the club grows, maintaining high standards across both locations and updating processes regularly so they reflect how the club actually operates.
• Identify opportunities for process improvement and propose new procedures to the VP of Operations & Sports for approval and potential rollout across all clubs.
• Own the maintenance of both locations, given a defined budget to work with and the freedom to decide how best to use it, whether through in-house staff or third-party vendors.
• Maintain a proactive schedule that prevents issues before they affect the member experience.
• Own the cleanliness outcome across both locations, regardless of whether cleaning is handled in-house or by a third-party vendor.
• Participate in programming decisions alongside the Padel Head Coach and VP of Operations & Sports.
• Bring structured court occupancy data and member feedback to weekly programming reviews.
• Own the operational impact of that programming and the overall customer experience on the court.
• Own all on-site operational execution for leagues and tournaments, facility readiness, court setup, front desk staffing, amenities, and day-of logistics.
• Manage league and tournament scheduling across Sunnyvale and San Jose.
• Own the full member experience around the tournament: the atmosphere, the setup, the service, and how participants feel from arrival to departure.
• Foster a collaborative, close-knit team culture by actively engaging and connecting sports and operations staff across both locations.

Qualifications

• Strong analytical and critical thinking skills, data-driven decision-making and the ability to spot patterns before they become problems.
• Operationally excellent, organized, process-driven, and comfortable managing multiple moving parts across two locations simultaneously.
• Proactive by nature, identifying what needs improving and bringing a proposal, not waiting to be told.
• A clear communicator who can work across different personality types, from front desk staff to head coaches to senior leadership.
• Experience managing or coordinating events is a strong advantage.
• Padel knowledge is not required. Curiosity about the sport and genuine enthusiasm for the member community is.
• A transparent and open communicator, raises issues as they come up, not after they have grown.
• Willing to change their mind when presented with new information, and comfortable having honest conversations with the team.
• Wills to go above and beyond, this is a big role at a growing company. The Club Manager will be central to building something that did not exist before. That means rolling up your sleeves, adapting fast, and never seeing something important as someone else's problem.

Pay

From $75,000.00 per year + bonus incentivized structure