ClubLife Concierge | Part-Time | Arizona Sands Club | Bear Down Kitchen

Responsibilities

• Direct Members and guests to their destinations within the club, provide business and concierge services to our members, and be proactive in creating Magic Moments.
• Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
• Aid Members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards.
• Maintain the lobby, front entrance, workstation, and, in accordance with club standards, other surrounding areas clean and free of debris.
• Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
• Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, and the website calendar and various other projects including event announcements, outbound calls to members, and other marketing collateral to promote member services at the Club, always keeping materials current and seating guests.
• Adhere to all company, club, and department standards of operations, policies, and procedures, whether written or verbal.
• Cover ourselves professionally and respectfully.
• Attend daily lineups and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat uniform and being properly groomed according to Club standards.

Qualifications

• 1 year of experience in the hospitality business or a similar role.
• A service-oriented mindset and be capable of making every guest feel valued.
• A 'people person' with a can-do attitude and willingness to go above and beyond to deliver an exceptional Member experience.
• Strong communication skills: verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• A positive phone demeanor.
• Exceptional listening skills.
• Competent working with the Microsoft Office suite, including Word, Outlook, and Excel.
• Adaptable to new technology.
• A multi-tasker, prioritizing time effectively.