Clubhouse Team Lead

The Clubhouse Team Lead will oversee the Clubhouse Staff and operational continuity and works closely with the Clubhouse Committee and the Property. Responsibilities Administrative Create, delegate, and close action itemsManage and approve invoices (Strongroom)Any charges exceeding $1000 should have multiple bids and be sent to the Clubhouse Committee for approvalWork with the Property Manager to ensure invoices are correctly budgeted and run reports as needed from financial systemsApprove group activities and rentals per the rules and fee scheduleHandle Owner, Member and Guest issues, complaints, and compliments. Inform the Clubhouse Committee if an issue needs to be resolvedRespond to emergency calls, texts and emails from the staff and call centers. This can be delegated to StaffManage Petty Cash and Debit CardPromptly respond to email, text and phone calls. This can be delegated to staffWork with the Property Manager to keep data and files related to Owners, Members and Tenants current and accurateEnable and disable Clubhouse access as needed. This can be delegated to StaffManage the Owner, Member, Renter and Guest databases. This can be delegated to StafMaintain the Clubhouse SOP (Standard Operating Procedures) documentMaintain the list of username and passwords for software products used by the ClubhouseMaintain the Clubhouse and Operations Calendar. This can be delegated to Staff Staff Hire, train and retain Clubhouse Staff. Hiring needs to be done in consultation with and approved by Clubhouse CommitteeSchedule Clubhouse StaffDelegate tasks to Clubhouse StaffWork in conjunction with Clubhouse Committee to evaluate Vendors Identify, evaluate, hire, and retain vendors that fall within the budget. This needs to be done in consultation with the Clubhouse Committee and possibly Working GroupsAny changes in vendor costs that exceed the budget must be approved by the Clubhouse CommitteeAny changes in service levels must be brought to the Clubhouse Committee’s attentionCreate RFPs as needed. This needs to be done in consultation with the Clubhouse Committee and possibly Working GroupsWork with the Property Manager, Clubhouse Committee and/or Members to identify potential vendorsMaintain the vendor database and files. This can be delegated to StaffKeep a log of all maintenance. This can be delegated to StaffKeep a calendar of scheduled maintenance. This can be delegated to Staff Communications Send out emergency emails when facilities are out of service and when they are repairedPrepare reports and newsletters to update and inform the Clubhouse member Requirements Qualifications High school diploma or equivalent required. Two or more years of administrative, customerservice, or related experience preferred.HOA/community association experience preferred.Key CompetenciesCustomer Service ExcellenceCommunication & Relationship ManagementOrganization & PrioritizationAttention to DetailProblem SolvingAccountabilityTime ManagementFollow-Through & Execution Physical Requirements The associate must occasionally lift and/or move up to approximately 20 pounds during on-site inspections, event/meeting setups, or physical file handling.The associate will be required to work flexible hours periodically, including attending evening Board of Directors meetings.The position involves a combination of office work and field movement across community common elements, amenities, and project sites.The associate is required to adhere to a specific dress code which features a sharp, professional but-casual style.The noise level in the work environment ranges from quiet office conditions to active construction/maintenance noise during field inspections. WHAT WE OFFER: Comprehensive benefits package including medical, dental, and visionWellness programFlexible Spending AccountsCompany-matching 401k contributionsPaid time off for vacation, holidays, medical, and volunteeringPaid parental leaveTraining and educational assistanceSupport programs, including Employee Assistance Program and Calm HealthOptional benefits including short- and long-term disability, life insurance, and pet insuranceMost importantly, a caring team who is dedicated to your success!