Clubhouse Manager

About the role

The Clubhouse Manager is the on-site representative of Rizzetta and is the first point of contact with the residents of the community. This person is responsible for the overall operations of the district’s recreational facilities and/or amenities.

Responsibilities

• Responsible for day-to-day operations; development of standard operation policies and procedures.
• Display flexibility in handling after-hours emergency calls.
• Manage the maintenance work assignments.
• Prepare and oversee up-to-date policies for the Recreational Facilities, and make suggestions for new or revised policies when appropriate.
• Prepare monthly management reports for the Board and District Manager.
• Attend the District's monthly meetings.
• Obtain, analyze, and compare proposals.
• Review ratings and verify references.
• Negotiate purchasing and potential bidding of contracted services.
• Work with District Manager in oversight and supervision of subcontractors of all projects and work with staff in prioritizing jobs.
• Work with vendors to ensure quality service is provided to the community.
• Interaction with residents and guests on a day-to-day basis.
• Respond to resident complaints and requests within 2 business days, and if possible, visit the site or location of the issue.
• Notify residents of upcoming events, meetings, and general information.
• Document all complaints, injuries, and maintenance issues in specified logs.
• Manage the scheduling of rentals/reservations of amenities (residents, non-residents, organizations, instructors, etc…).
• Ensure rental/reservation forms are properly completed.
• Collect payments and security deposits and log all transactions so that the District Manager can properly account for them.
• Review and fill out check in/out documents.
• Manage the private events calendar for the Clubhouse.
• Ensure an immaculate overall appearance of the amenities.
• Ensure all door locks at the Clubhouse are in good operating condition.
• Maintain an inventory of, and order and stock when necessary, supplies and equipment for the operation of the Recreational Facilities.
• Maintain and manage warranties, regular maintenance, and inspections for the facilities as needed (fire inspections, pest control, mechanical systems, security alarms).
• Assist District Manager in preparing the annual budget.
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