Clubhouse Manager
Position Overview
The Clubhouse Manager serves as the senior hospitality executive of the clubhouse operation and reports directly to the Board of Directors. This position is responsible for the overall management and administration of all clubhouse operations, including food and beverage, dining services, banquet and event operations, clubhouse facilities, housekeeping, pool operations, and member services.
Essential Functions
Direct and oversee all clubhouse operations and services.
Ensure the highest standards of member satisfaction, hospitality, cleanliness, and professionalism throughout the Club.
Serve as the primary operational leader for all clubhouse departments.
Maintain a visible presence throughout the clubhouse and actively engage with members and guests.
Develop and implement policies, procedures, and service standards that enhance the member experience.
Participate in long-range planning and operational strategy discussions with the Board of Directors.
Lead all food and beverage operations, including dining, bars, banquets, and special events.
Establish and implement comprehensive standard operating procedures and service standards.
Develop training programs for managers and frontline staff.
Work closely with culinary leadership to ensure exceptional food quality, consistency, and presentation.
Monitor food, beverage, labor, and operating costs.
Evaluate menus, service offerings, and programming to maximize member satisfaction and financial performance.
Assist in recruiting, onboarding, training, and retaining hospitality professionals.
Lead the transition from a restaurant-managed operation to a fully club-managed food and beverage program.
Establish operating systems, reporting structures, staffing plans, and accountability measures.
Create a culture of hospitality, teamwork, and continuous improvement.
Develop employee orientation and training programs.
Implement service standards and performance expectations across all clubhouse operations.
Establish a hospitality culture centered on member engagement, accountability, service excellence, and continuous improvement.
Oversee the maintenance, cleanliness, appearance, and functionality of all clubhouse facilities.
Coordinate facility maintenance projects and capital improvements within the clubhouse.
Conduct regular inspections to ensure compliance with cleanliness, safety, and maintenance standards.
Work closely with vendors, contractors, and service providers as necessary.
Oversee seasonal pool operations and lifeguard staffing.
Ensure compliance with all health, safety, and regulatory requirements.
Maintain high standards of service, cleanliness, and member satisfaction throughout the pool facility.
Prepare and manage departmental operating budgets.
Monitor revenues, expenses, labor costs, and inventory controls.
Analyze financial performance and recommend corrective actions when necessary.
Assist the Board of Directors with annual planning and budgeting processes.
Protect and steward Club assets through sound financial management practices.
Develop and mentor department managers through coaching, accountability systems, and leadership development initiatives.
Qualifications
Minimum five years of progressive leadership experience in private clubs, resorts, hotels, restaurants, or hospitality operations.
Demonstrated experience leading food and beverage operations.
Proven ability to build, implement, and maintain service standards and operating procedures.
Strong financial acumen, including budgeting, forecasting, labor management, and cost controls.
Exceptional communication, leadership, and organizational skills.
Experience managing multiple departments and teams.
Strong member and guest service orientation.
Preferred
Private club management experience.
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Certified Club Manager (CCM) designation or active pursuit of CCM certification.
Experience opening new hospitality concepts or leading significant operational transitions.
Experience working directly with volunteer boards and committees.
Personal Characteristics
A visible and approachable leader.
Passionate about hospitality and member service.
Organized, detail-oriented, and accountable.
Collaborative and team-focused.
Professional, diplomatic, and confident.
Comfortable working directly with a Board of Directors.
Adaptable and energized by building and improving operations.
Compensation & Benefits
Salary: $120,000 – $140,000, commensurate with experience and qualifications.
Performance-based bonus opportunity.
Relocation assistance is negotiable.
Retirement benefits.
Health, dental, and vision insurance.
Paid vacation and holidays.
CMAA membership and continuing education support.
Professional development opportunities.
Club Details
$1.2M total F&B revenue.
605 Members.
Amenities: golf, dining, outdoor pool, and banquet facilities.
Three dining outlets.
Website: https://thepinescc.com/.