Clubhouse Manager
Quail Creek Country Club · Naples, FL · 2 mo ago
On-siteManagementFull-time
About the role
The Clubhouse Manager will lead in a proactive, highly engaging manner and work in close partnership with the General Manager and senior leadership team. A visible, lead-by-example presence, paired with approachability and active listening, is essential to supporting both staff and member engagement.
Responsibilities
- Possess a strong working knowledge of active club operations, including clubhouse services, food and beverage, golf operations, racquets, fitness and spa, as well as housekeeping, engineering, maintenance, and security.
- Establish, maintain, and continuously refine operating standards, policies, and procedures to ensure consistency, efficiency, and quality across all departments.
- Support the General Manager in developing and executing strategic and annual business plans, operational forecasts, budgets, and performance reporting.
- Ensure compliance with all health, safety, sanitation, liquor service, and regulatory requirements, including emergency preparedness and staff training across all areas of responsibility.
- Demonstrate strong organizational, analytical, and project management skills, with attention to detail and the ability to manage multiple priorities in a complex, multi-department environment.
- Oversee operational data including reservations, covers, average check, labor productivity, P&L performance, and member satisfaction metrics.
- Understand membership, culture & governance, quickly learning member preferences, traditions, and usage patterns while respecting the Club’s governance structure and building effective working relationships with the Board and key committees.
- Serve as a visible, supportive leader who mentors department heads and frontline teams, fostering accountability, collaboration, and pride in execution.
- Maintain an approachable leadership presence throughout the clubhouse, partnering closely with the Executive team to ensure alignment, responsiveness, and operational excellence.
Requirements
- 6 years or more of substantial private Club or hospitality industry experience with management and supervisory experience and progressive professional advancement.
- Extensive background in Food and Beverage operations preferred.
- Demonstrate exceptional interpersonal skills, a polished professional personal appearance, and be well-spoken, self-motivated, and a self-starter.
- Able to manage and inspire personnel with a passion for training team members.
- Flexible, patient, and adaptable management style.
- Excellent communication and leadership skills.
Qualifications
- Bachelor’s degree (B.A.) in Hospitality Management or related field is desired.
- Member of Club Managers Association of America (CMAA) and other professional associations is desired.
Skills
- Strong leadership and interpersonal skills.
- Effective communication and problem-solving abilities.
- Ability to manage multiple tasks and priorities.
- Experience in food and beverage operations.
- Understanding of health, safety, and regulatory requirements.
- Strong organizational and analytical skills.
Benefits
- Flexible schedule to accommodate the needs of the membership.
- Comprehensive health insurance coverage.
- Retirement savings plan with employer match.
- Professional development opportunities.
- Discounted club membership for the candidate and their immediate family.
Pay
$120,000 - $150,000 annually based on experience and qualifications.
Schedule
Full-time position with flexible hours to accommodate the needs of the membership.