Clubhouse Manager

About the role

The Clubhouse Manager is the representative of the Community Development District Board of Supervisors and the on-site point of contact for the Management Company of record. This person is the first point of contact with community residents on a day-to-day basis and is responsible for the overall supervision, administration, and appearance of the district’s public facilities and amenities, including supervision of outside contractors and maintenance staff. The Clubhouse Manager implements all policies and procedures established by the CDD through the management company under the direction of the District Manager as directed by the Board of Supervisors, and oversees all vendors. A thorough knowledge of the community served is required, with a commitment to handling resident issues and service requests as expeditiously as possible. The work schedule must be reasonably flexible to monitor resident requests, contractors, and emergencies while maintaining community stability; the schedule is determined by the District Manager based on Board requirements.

Responsibilities

• Maintain full knowledge/awareness of all aspects of residential community maintenance including landscaping, pool and related equipment, lakes & wetlands, equipment maintenance, minor repairs, and facility maintenance and cleaning
• Meet with and maintain professional communications with vendors
• Arrange bids and work proposals from contractors as requested by the District Manager
• Monitor and oversee vendor contracts and operations
• Implement District Rules and Regulations, procedures, and policies for staff and facilities
• Manage site staff and administer staff issues, including administering staff per Board rules and procedures
• Plan, schedule, and coordinate staff and staff schedules based on District Manager direction and budget by the Board of Supervisors
• Plan, schedule, and coordinate operational tasks at facilities
• Review, approve, and submit payroll for staff and self as required by the Management Company
• Train staff and continually coach staff to improve performance
• Assist District Manager in preparing employee reviews for all staff
• Assess property damage and report immediately to District Manager
• Estimate costs for repairs working with vendors
• Present reports on activities to District Manager as requested
• Perform regularly scheduled reviews of preventative maintenance records, inventories, and short-term and long-term project planning
• Oversee operations and maintenance of CDD property and facilities
• Maintain inventory control of maintenance items, including preparation and implementation of preventative maintenance programs
• Attend Board of Supervisor Meetings as requested
• Work with the District Manager on projects and tasks of the community, preparing needed reports and information for presentation to the Board of Supervisors and vendors as needed
• Follow all guidelines of Meritus personnel manuals and guidelines

Requirements

• Full knowledge/awareness of all aspects of residential community maintenance (landscaping, pool and related equipment, lakes & wetlands, equipment maintenance, minor repairs, facility maintenance and cleaning)
• Ability to meet with and maintain professional communications with vendors
• Ability to arrange bids and work proposals from contractors
• Ability to monitor and oversee vendor contracts and operations
• Ability to implement District Rules and Regulations, procedures, and policies
• Staff management skills: administering staff, planning/scheduling/coordinating staff and operational tasks, payroll review/approval/submission, training, coaching, and assisting with employee reviews
• Property damage assessment and reporting
• Cost estimation for repairs with vendors
• Report preparation and presentation
• Review of preventative maintenance records, inventories, and project planning
• Operations and maintenance oversight of CDD property and facilities
• Inventory control and preventative maintenance program implementation
• Board meeting attendance as requested
• Collaboration with District Manager on community projects and reporting
• Adherence to Meritus personnel manuals and guidelines

Experience

• Experience interacting with clients, staff, or community members
• Property management experience desired

Qualifications

• Formal or informal education or training ensuring ability to read and write at a level necessary for successful job performance
• Computer literate with ability to use and prepare e-mail, reports, letters, and Microsoft Business Suite and operating programs

Working Conditions

• Travel from site to site within the community and to stores to purchase materials as needed
• Occasional travel to District Manager’s office may be required
• Ability to work at a desk for extended periods
• Some exposure to dust and noise
• Some heavy lifting, standing, climbing
• May work at heights
• Work in varied weather conditions

Benefits

• Health insurance
• Dental insurance
• Life insurance
• 401(k) plan
• Paid time off
• Sick leave
• Holidays
• Wellness plan