Club Services Attendant

Primary responsibility is to ensure golf guests are appropriately introduced to the course and facilities, and that all rounds begin in a timely manner. Additionally, this position assists in the cleanliness and upkeep of the golf cart fleet, facilities, driving range, and equipment.

Our Culture

Our unique culture is guided by our values and behaviors, which we call our “Code of Culture.”

• Our Mantra
  • Respect The Past
  • Accept Responsibility
  • Pay it Forward
• Our Actions We Live By
  • Keep It Real. Always. – Open and honest discussions, courage to speak up, and navigating tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. – Proactive, not reactive; act like an owner of the business.
  • Stay Humble. Hustle Harder. – Roll-up-your-sleeves attitude, gritty work ethic, and teamwork.
  • One Team. One Voice. – United team moving in the same direction.
  • Be Curious. Ask Why. – Seek to understand, never settle, and ask questions to get to the core of matters.
• Pete’s Promise
  • Service Forward
  • Ruthlessly Consistent
  • Do the Right Thing

Responsibilities

• Provide enthusiastic and professional service to all guests.
• Assist with (un)loading of golf bags out of cars and into golf carts.
• Maintain and exhibit knowledge of the property, golf course, and etiquette.
• Inform players of the course local rules and regulations, and any peculiarities of the course or facilities.
• Ensure that all players start in the correct order and maintain pace while on the course.
• Ensure all players tee off on time and at the correct tee.
• Keep records of all rounds played, cart usage, and ensure all players have receipts turned in at the start of play.
• Communicate with the Golf Shop and ranger regarding the status of tee times.
• Collect, organize, and submit all records of play, including receipts and tee sheets at the end of the day.
• Clean clubs for members and guests upon completion of round, including rental equipment.
• Wash and maintain the golf cart fleet, including the beverage cart.
• Transport carts from cart shelter to the cart staging area outside the golf shop.
• Ensure cart fleet is stocked throughout the day with pencils, scorecards, tees, water, ice, and sand.
• Empty trash in and around the golf facilities.
• Clean the shoe station of loose grass clippings.
• Sweep and clean around the clubhouse and outdoor grounds.
• Understand and anticipate the needs of members; provide exceptional customer service.
• Communicate timely and follow up as appropriate.
• Active participation in events, programs, meetings, and training.
• Represent the club in a professional manner through image, dress, communication, and immediate follow-through.
• Promote the company’s safety goals and ensure a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.
• Uphold the TBCC mission and club brand in all aspects of club operations.

Communication & Relationships

• Effectively and professionally interact and communicate with senior management, managers, associates, members, and guests.
• Promote harmonious relations among members, staff, and the community at-large.
• Communicate timely and follow up as appropriate.

Qualifications

• Minimum two (2) years of golf/caddie experience preferred.
• Valid Driver’s License.
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, and anticipates the needs of others.
• Willing to acquire new skills.
• Well organized and detail-oriented.
• High cleanliness standards.

Skills & Knowledge

• Ability to read, understand, analyze, and interpret training manuals, professional journals, or technical procedures.
• Ability to effectively present information and respond to questions from children, managers, associates, members, and the general public.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions and deal with abstract and concrete variables.
• Knowledge of the game of golf (rules and etiquette).
• Ability to maneuver a golf cart through congested areas.

Working Conditions / Physical Requirements

• Regularly required to walk, stand, sit, stoop, kneel, crouch, or crawl; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• Must be able to lift golf bags in and out of carts.
• Must be able to walk up and down steep cart paths.
• Must be able to work during adverse weather conditions.
• Primarily works in an outdoor environment with conditions ranging from high heat in direct sunlight to cold temperatures.
• Moderate noise level in the work environment.

Pay

Estimated Base Pay Range: $17.73 - $21.85 / hour

Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time Off (offered to full-time associates; full-time status eligibility starting at 25 average hours of work per week)
• Health Insurance (offered to full-time associates; full-time status eligibility starting at 25 average hours of work per week)