Club Service Coordinator

About The Role

As the club service coordinator, you will play a key role in creating an inclusive and vibrant community for our residents. Working closely with our internal teams, you will coordinate and deliver engaging club services programs and services that reflect the interests and preferences of our residents. You will be proactively promoting available services, identifying opportunities to increase participation, and driving sustainable service uptake that enhances the overall resident experience. This is a diverse role that combines customer experience, lifestyle coordination, and the development of new service offerings, with strong relationship management being key to success.

What You'll Be Doing

• Create a warm, welcoming and person-centred experience for residents, families and visitors.
• Plan, coordinate and deliver engaging club services programs and activities that promote wellbeing, connection and inclusion.
• Promote and grow the uptake of new and existing service offerings that enhance residents' quality of life, wellbeing and overall experience.
• Support residents and families to understand and access available services and programs.
• Identify opportunities to improve service offerings, participation and the overall resident experience.
• Coordinate the day-to-day delivery of programs and services, including scheduling, logistics and resources.
• Work collaboratively with care and clinical teams to ensure lifestyle programs complement residents' individual needs and care plans.
• Manage relationships with external vendors and service providers to support high-quality service delivery.

About You

• You are a people-focused person who genuinely thrives on customer experience.
• Your background working with elderly residents, understanding their needs, and delivering on services is strong.
• You bring a positive attitude, excellent interpersonal skills, and a genuine desire to make a difference in the lives of older people.
• You have experience in aged care, hospitality, customer experience, sales, or a related role.
• You have an understanding of person-centred care and the needs of older people, including people living with dementia.
• You have a customer-focused and commercially minded approach, with the confidence to promote and grow service offerings in a way that is aligned with residents' needs.
• You have excellent communication and interpersonal skills.
• You can build positive relationships with a diverse range of people and stakeholders.
• You have strong organisational and coordination skills, with excellent attention to detail.
• You can work collaboratively across multidisciplinary teams.

What's Possible

• Rewarding work, within a supportive environment.
• Professional development and career progression opportunities.
• Competitive salary + salary package (with potential for increased take-home pay).
• Flexible, family friendly work culture.
• Well-being initiatives and paid parental leave.
• Employee assistance program (EAP) for you and close family members, with confidential counselling if ever needed (incl. personal assistance).
• Discounts on private health insurance, school holiday programs and car hire.
• Open a high-interest savings account via our banking partner (optional).

Please note: We are currently recruiting for multiple positions across our homes in Victoria, with a range of full-time and part-time opportunities available. Apply today and join us in creating joy, connection and belonging for our residents.