Club Repair Associate
Position Summary
Reporting to the Experience Manager, the Club Repair Associate works together with all retail store associates to provide our customers with an exceptional shopping experience. They partner with the Services Supervisor to resolve issues and continually improve the Club Repair Desk processes. Most importantly, they build ongoing relationships with our customers.
Day 1 Eligibility
Medical, Dental, Vision Benefits (Full Time Associates only)
100% of PGA, LPGA or USGTF annual dues reimbursed
Work-Family Balance / NO LATE NIGHTS
25% Associate Discount
Committed to serving our communities - Matching Gift Program & The First Tee
Career Growth!
Key Responsibilities
Processing various retail transactions, such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
Making measurements and adjusting equipment using specialized equipment.
Changing golf shafts, grips, and repairing broken heads.
Completing Club Repair work orders accurately and prioritizing daily work.
Identifying low-stock or out-of-stock items and notifying their Supervisor.
Addressing customer concerns and resolving them promptly to the customer's satisfaction.
Maintaining the Club Repair Desk and surrounding area in a clean, professional presentation at all times.
Staying current with new golf technologies and ever-changing equipment features, and incorporating product knowledge into customer recommendations.
Qualifications
2+ years in retail materials handling, club repair or similar experience preferred.
Able to stand for extended periods of time, climb a ladder, and lift a 30 lb. box overhead.
Flexibility to work a varied retail schedule: nights, weekends, and holidays depending on business needs.
GED or high school diploma.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.