Club Receptionist - Soho House Nashville

About the role

At Soho House, the Club Reception is responsible for welcoming, directing or signing in all members and guests to the property. As Club Reception, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, as well as performing Guest List responsibilities. A successful and experienced Club Reception may also be responsible for training other members of the reception team. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome.

Responsibilities

• Ensure every member is welcomed by name (if local) and guests are welcomed with open arms in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, deliveries, messages for members, and from employees.
• Be well-versed in standard Q&A regarding menus, hours of operation, and amenity availability/pricing.
• Maintain a clean, sanitary, and safe work environment, reception area, desk, and coat check closet.
• Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable).
• Support, redirect, and problem-solve in real-time to ensure any guest-related concerns are addressed and action items have been set.
• Assist guests by checking/retrieving their coats and/or items they left with the bell person.
• Build relationships with members and guests and communicate any red flags and positive feedback to management to assess.
• Influence a fun and positive atmosphere by being approachable and professional.

Requirements

• Minimum of 3+ years’ experience in a similar role.
• Must have experience answering high-volume phone lines and handling inquiries professionally, timely, and to the best of your abilities.
• OpenTable, Salesforce, and Opera experience is a plus but not required.
• Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter.
• Detail-oriented, articulate, and able to multi-task in a high-volume and demanding work environment.
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Flexible schedule and ability to work nights, weekends, and holidays (as needed).

Physical Requirements

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits: Medical, Dental & Vision, as well as a Retirement fund with a 2% match.
• Paid Time Off: Full-time employees have sick days + vacation days.
• Career Development: Soho House can progress your career domestically or internationally, as well as managerially or technically.
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training, and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge.