CLUB MANAGER

Location: Lehi, UT at Ivory Ridge | Reporting To: General Manager | Status: Exempt, Full-Time

About the Company

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails—it takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.

About the Role

The Club Manager is primarily responsible for the daily management of lifestyle events and classes, facility operations, aquatics operations, and lifestyle-related duties. Key areas of focus include oversight and support of the Club, including but not limited to regular interaction with and support of the Swim & Tennis Club Committee, Board of Directors, homeowners, vendors, facility and event budgeting, and overall community needs. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.

Responsibilities

• Track memberships for all Preferred Swim & Tennis Club members including start and expiration dates, email address, phone numbers, mailing address, etc.
• Respond to all Club membership enquiries, phone, email, and written correspondence from committee group leaders, homeowners, and Board members.
• Maintain the Compete/Jonas/Migym software system for the Swim & Tennis Club.
• Oversee and manage the Swim & Tennis Club Committee website.
• Liaison with Advantage Tennis.
• Obtain bids as necessary and provide recommendations to Committee members on all items exceeding $5,000.
• Serve as liaison between Board/HOA management and the Club’s daily operations.
• Perform weekly inspections of Swim & Tennis clubhouse and grounds for maintenance recommendations and needs.
• Enforce all Swim & Tennis Club recreation area rules and regulations.
• Assist in developing and adhering to the annual Clubhouse and Lifestyle budgets as approved by the Swim & Tennis Club Committee and Board of Directors.
• Oversee and monitor Club operations, activities, events, maintenance, and daily general Club operations; provide recommendations for improvement to the General Manager and Club Committee.
• Ensure Club staff provide high-level customer service for all homeowners, guests, and associates.
• Supervise activities, vendors, and events, including but not limited to planning, organizing, implementing, promoting, and evaluating comprehensive year-round services in a cost-effective and efficient manner.
• Oversee all facility revenue generated from class fees, facility rentals, activities/events.
• Oversee the selection of certain contracted personnel, such as instructors, personal trainers, educators, etc. for classes, special events, seminars, and other activities; ensure proper documentation, certifications, licenses, insurance, and contracts are maintained.
• Prepare weekly reports for the Committee (i.e. attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.).
• Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements.
• Be available for extended hours as the Club clients (both internal and external) often have needs that arise during non-standard business hours; this role will require availability flexibility and significant pre-planning to ensure consistent coverage.
• Attend and participate in Board meetings, committee meetings, and related events as needed.
• Develop and maintain warm relationships with Board Members, Committee Members, residents, guests, and vendors.
• Other duties and special projects as assigned.

Requirements

• A minimum of 2 years of demonstrated success in a people leadership role.
• A minimum of 5 years of customer service experience with at least 4 years in a recreation, fitness, or hospitality-related field.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Ability to develop meaningful relationships with team, build trust, and be empathetic.
• Exposure to financials and linking people’s needs to the bottom-line.
• Ability to maintain confidence, confidentiality, and composure during difficult and/or complex situations.
• High degree of attention to detail and accuracy.
• Ultimate professionalism, communication, and teamwork skills.
• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings.
• Must have and maintain a valid driver’s license and vehicle insurance in compliance with Company policy.
• Must be able to drive in the dark if required.

Essential Functions

• Use standard office equipment, including computer, phone, copier/scanner, etc.
• Be stationary for periods of time.
• Relocate up to 50 pounds.
• Possibly travel to and from offsite locations.

Supervises

• Receptionists
• Fitness Instructors

Schedule

• Monday – Friday from approximately 8:30 AM to 4:30 PM.
• This position may require occasional long hours to meet business needs, including evenings, weekends, and holidays.