Club Manager
About the Role
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve.
As a Team Member at Planet Fitness, you should exhibit a positive and upbeat attitude, have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members, and pride yourself on your work while being punctual, reliable, and dependable.
Responsibilities
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
- Achieve or exceed individual sales goals, contribute to club monthly and yearly goals
- Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Assistant Managers, Shift Leaders, Trainers and Custodians
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Staff Management: Schedule staff and ensure all shifts are covered, lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals
- Administration and processing of all weekly/bi-weekly employee payroll, resolve employee issues or concerns, manage disciplinary/termination activities
- Involved in all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, facilitating all member requests, issues and questions
- Ensure prompt opening/closing of gym, oversee cleanliness and maintenance of facility, ensure safety of employees, members and club property, determine and communicate equipment repair in a timely manner
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions, authorize expenditures and refunds, make daily bank deposits, prepare all HR related forms and send to Corporate Payroll Team, track statistics and reports
- Backup support for any employee who is absent
Qualifications
To be qualified for this role, you must be 18 years of age or older, have a passion for helping others, and a commitment to excellent service. Previous management experience is preferred, as well as basic computer proficiency (Microsoft Suite) and current CPR Certification.
- High school diploma/GED equivalent required
- Excellent communication and interpersonal skills
- Strong leadership and organizational skills
- Confident problem-solver
Physical Demands
The Club Manager role requires continual standing and moving throughout the club to accomplish tasks during shift, continual communicating in person or on the phone to exchange information during shift, and must be able to lift up to 75 pounds.
The role will also encounter toxic chemicals during shift, require frequent cleaning and sanitizing of equipment and facilities, and moving self in different positions, including bending and twisting, to accomplish tasks.
Benefits
Planet Fitness offers a range of benefits, including bonus incentives, monthly medical, dental, and vision insurance, vacation/sick time/holiday pay, free Black Card membership, 401(k) retirement savings plan, term life insurance, healthcare and dependent care flexible spending accounts, and employee perks and discounts.
Pay
Placement within the established pay range for each role will be determined based on a combination of factors, including relevant skills, years and depth of experience, performance history, market competitiveness, and geographic economic conditions.