Club Lounge Attendant

About the role

The Ritz-Carlton, Chicago, a luxury hotel in the historic Gold Coast, offers a unique blend of urban exploration and relaxation. Our Club Lounge Attendants play a crucial role in ensuring guests have an exceptional experience, from providing personalized service to managing the lounge's operational needs.

Responsibilities

• Welcome guests and provide attentive food and beverage service
• Maintain the presentation and cleanliness of the lounge
• Anticipate and meet the needs of guests
• Prepare and serve continental breakfast, honor bar, and hors d'oeuvres
• Offer information and assistance regarding local attractions and services
• Service guest comments and complaints according to procedure
• Set up and maintain the continental breakfast buffet, honor bar, and hors d'oeuvres
• Replenish food and beverage items during meal periods
• Ensure all food items are kept at safe temperatures
• Keep tables bussed and cleaned throughout the lounge's operating hours
• Assist with service if required and replenish coffee as time permits
• Greet each guest as they arrive and assist with service
• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution
• Learn about the hotel’s guests through conversations, aiming to learn three pieces of information about at least 10 guests per day
• Create and maintain a pleasant presentation
• Maintain a clean area, store food, and remove all trash
• Take out trash to the dumpster as needed
• Continuously look for cost-effective ways to improve the appeal of the lounge
• Aids in maintaining safety equipment and emergency procedures for the safety of all guests and employees

Requirements

• High school education or equivalent
• Bartending training and certification, TIPS Certified
• Servsafe Food Safety Certified
• One year previous customer service related experience
• Knowledge of safe food handling processes
• General knowledge of basic customer service skills
• Competent in oral and written English
• Ability to read and understand written communications and handle paperwork processing

Qualifications

• High school graduate level mathematical aptitude
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Lifting up to 40 lbs
• Pushing carts, Queen Marys, hotbox, portable bar up to 100 lbs
• Continuous standing required to service guest functions
• Must have moderate comprehension and literacy to read and use records and all special requests
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations

Skills

• High school graduate level mathematical aptitude
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Lifting up to 40 lbs
• Pushing carts, Queen Marys, hotbox, portable bar up to 100 lbs
• Continuous standing required to service guest functions
• Must have moderate comprehension and literacy to read and use records and all special requests
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations