CLUB Customer Service Outfitter - Full Time

About the Role

The CLUB Customer Service Outfitter provides world-class customer service for guests while presenting the benefits of becoming a CLUB Member. The role involves product expertise, account servicing, CLUB processes (including acquiring and activating new members), sales, customer experience, peer coaching, and regulatory compliance.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for all customers.
• Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or enhance the experience for current members.
• Execute all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers and remain knowledgeable of advertised sales.
• Help meet metric goals and objectives for self and the store.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide a full CLUB Member experience, including processing payments, answering account questions, and handling applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Offer peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business needs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.

Skills

• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Physical Requirements

• Stand and/or walk during shift to assist customers on the sales floor.
• Hear well enough to constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Constantly assess the accuracy, neatness, and thoroughness of work assigned.
• Light work that includes lifting and moving objects up to 20 pounds constantly.
• Occasionally ascend or descend ladders, stairs, or step stools.
• Occasionally work in noisy environments.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund and more.