CLUB Customer Service Outfitter
About the Role
The CLUB Customer Service Outfitter provides world-class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. This role involves executing account servicing, acquiring and activating new members, CLUB sales, customer experience, peer coaching, and ensuring regulatory compliance.
Responsibilities
- Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current members with a unique and exclusive experience.
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and the CLUB Booth clean and organized.
- Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
- Performs all other duties as assigned.
Qualifications
- Minimum Degree Required: High school diploma or equivalent experience.
- Experience: 0 to 2 years of experience.
Skills
- Excellent organization skills and attention to detail.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
Physical Requirements
- Stand and/or walk during shift to assist customers on the sales floor, etc.
- Hear well enough to constantly communicate with others to exchange information.
- Constantly repeat motions that may include the wrists, hands, and/or fingers.
- Constantly assess the accuracy, neatness, and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools, etc.
- Occasionally work in noisy environments.
Benefits
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.