CLUB 49 SERVER CASINO F&B

About the role

The Server position at Apache Tee, Broken Arrow Tap House, Red Hat Grille, and Casino F&B is responsible for providing guests with attentive and gracious service. This includes taking orders, serving guests, upselling, and describing specials and all menu items. The role involves working as a team by assisting all guests in the dining room.

Responsibilities

• Explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understand where to get the information needed to complete tasks to standard.
• Explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Take ownership of problems and solve them when solutions may not be available.
• Request help from others when needed to complete task or goal.
• Provide guests with directions or other venue information.
• Act upon all comments/complaints in a prompt, professional, and friendly manner.
• Serve others, identify and communicate needs of guests and others, and take quick action to serve others in a way that meets/exceeds their needs.
• Identify ways to improve individual or team’s service to others and provide service outside job responsibilities if needed to help the resort succeed.
• Takes ownership of guest problem(s) until it is solved.
• Pre-bussing table in assigned area(s).

Requirements

• High School Diploma or General Education Degree (GED) or six months to one year job-related experience and/or training.
• Must be able to obtain a liquor server license.
• Mescalero Apache Tribal preference; bicultural experience preferred.

Qualifications

• Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
• Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

Skills

• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to take ownership of problems and solve them when solutions may not be available.
• Ability to request help from others when needed to complete task or goal.
• Ability to act upon all comments/complaints in a prompt, professional, and friendly manner.
• Ability to identify ways to improve individual or team’s service to others and provide service outside job responsibilities if needed to help the resort succeed.
• Ability to take ownership of guest problem(s) until it is solved.
• Ability to pre-buss table in assigned area(s).

Benefits

• Second-hand smoke-filled environment.
• Hostile environments with guests.
• May be subject to high stress environments.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.